topic X Compact no longer seen by Windows 10 in X Series

X Compact no longer seen by Windows 10

grbryanf — Tue, 28 Mar 2017 09:42:38 GMT

My X Compact is no longer visible to my old Sony laptop running Windows 10. Other devices eg memory sticks and Panasonic camera plugged into any of the USB ports are seen ok. Have tried 2 different cables. Was ok 2 weeks ago; could recent Microsoft update have caused this? Any fix known?

Re: X Compact no longer seen by Windows 10

Lord_viridis — Tue, 28 Mar 2017 10:37:06 GMT

Can you try the methods here:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/solved-mtp-not-working-on-windows-10-aniversary/391842ee-bacc-4e35-84e2-8089dfdbb0bf

Re: X Compact no longer seen by Windows 10

Lord_viridis — Tue, 28 Mar 2017 10:38:01 GMT

Make sure phone is connected whilst trying

Re: X Compact no longer seen by Windows 10

grbryanf — Tue, 28 Mar 2017 23:41:18 GMT

Thanks viridis, I finally got it to work. I installed the wpdmtp.inf file as per the Microsoft instructions and tried all combinations of phone locked and unlocked, pc rebooted, phone rebooted, but the phone was still not seen by the pc. Then some hours later I repeated the installation and the phone became visible to the pc. It then demanded that I re-install the Xperia Companion software and it still worked.

So thanks again

GB80