topic Re: No phone detection when I connect Xperia X Compact to Computer in X Series

No phone detection when I connect Xperia X Compact to Computer

CallMeBrian — Wed, 14 Feb 2018 00:35:35 GMT

Hi, the storage is almost full on my Xperia X Compact and I need to transfer files to a computer. When I connect the phone to my computer the phone charges (so there is connectivity) but Windows does not detect the phone or the Micro SD card like it used to.

I'm using the original OEM USB cable (and have also tried a different android USB cable with a USB Type C Connector added)

Have tried multiple USB ports.

Have tried on pc with Windows 10, and two pc's with Windows 7.

In Settings under Device Connection > USB Connectivity I have it "install software for managing content on your Xperia from a computer" turned on. (but no software installs)

I don't see the phone detected in Device Manager

I tried most of the steps in this help article: https://support.sonymobile.com/gb/xperiaxcompact/faq/the-phone-doesnt-appear-on-the-computer-when-its-connected-using-a-usb-cable/

(but I couldn't figure out how to "clear the data in the Media Storage system app on your device"

What else can I do? Any other settings on the phone to verify?

Thanks!

Re: No phone detection when I connect Xperia X Compact to Computer

Strampke — Wed, 14 Feb 2018 18:08:59 GMT

You did install the USB driver.

When you connect you should see a window pop up on your screen (phone screen)

In that screen you have to reaffirm that you do not want to charge and tap file transfer (or something like that)

Re: No phone detection when I connect Xperia X Compact to Computer

CallMeBrian — Thu, 15 Feb 2018 04:33:57 GMT

I don't see any window pop-up to affirm that I want to charge or transfer files. I know the window you are talking about as I used to always see that window, but that is not popping up anymore on any of the computers that I have tried. And I don't see the phone detected at all as a device in device manager like I used to. I don't know what's going on but I'm frustrated because my device is maxed out on space and I need to make some room.

Thanks for your help but I need some more suggestions please!

Re: No phone detection when I connect Xperia X Compact to Computer

CallMeBrian — Thu, 15 Feb 2018 04:35:52 GMT

To be clear, I don't see a message pop up on my phone about being connected to the computer and asking me if I want to transfer files, and I also don't see any window pop up on the computer like I used to. Something has changed. Thank you.

Re: No phone detection when I connect Xperia X Compact to Computer

Strampke — Mon, 19 Feb 2018 00:28:02 GMT

Your phone does charge normal?

If it didn't it could be possible that the USB connector was broken.

Re: No phone detection when I connect Xperia X Compact to Computer

andrewteg — Wed, 16 May 2018 01:59:41 GMT

I'm having the same issue with no pop up screen or notification like on my other phones using the same cables and computers.

The Sony Xperia X Compact will light up orange like it's charging when I plug it into a Windows 7 or Windows 10 computer, but will not give me any sort of notification or screen to switch to file transfer.

I have installed the Xperia Companion software from https://support.sonymobile.com/us/xperia-companion/ and it simply says "Please connect your Xperia to the computer with a USB cable" whether it's plugged in or not. I've restarted and gone through the same instruction list referenced above as well.

Are there any other settings I can change or update on the phone or computer? I'll probably buy a new cable and try that and report back unless there are other ideas to try!

Re: No phone detection when I connect Xperia X Compact to Computer

andrewteg — Thu, 17 May 2018 15:01:19 GMT

Tried with a brand new Belkin cable (lost our Sony cable that came with the phone) and 3 computers (2 Windows 10 and a Windows 7) and still got nothing. I tried the same PC USB ports with my Moto G4 (on Android 7/Nouget) with a few different micro USB cables and it worked great on all computers so I don't think it's Windows.

We had disabled a couple apps when we first got the Xperia X Compact. Is there anything I can check or enable to try to get file transfer to work? This was supposed to be the easy part...

Re: No phone detection when I connect Xperia X Compact to Computer

happynote — Thu, 17 May 2018 15:29:58 GMT

I've been having this issue all week, too. I've used multiple different chargers, cables, and computers to charge that used to work perfectly last week. Now, none of these computers (mac, win7 and win10) or charging ports aren't recognizing my phone. They'll charge for an instant, less than a second, then go back to being unrecognizable. One cheat I found is to hold the volume up button while the phone is off, and then plugging it in to a charger while holding down the button until the notification light turns blue. That will force the device to charge slowly while it's off. I used to be able to transfer files with no problem, and now this is happening. I also did a factory reset, twice, and I'm still having an issue. I've tried talking to sony live chat support and they weren't able to help. Maybe if we could rollback our OS update to nougat to see if that works. This is the first real problem I've had with this phone in the 13 months I've owned it.

Re: No phone detection when I connect Xperia X Compact to Computer

CallMeBrian — Mon, 04 Jun 2018 22:47:43 GMT

How can I get Sony Support to address this issue?? I still can't browse my xperia's folder contents when it's connected to any computer. And I also experience problems when connecting it to chargers and cables that used to work. Oftentimes it won't detect my external chargers that it was just working with, and then later on it will work again. The most frustrating part is still that I can't browse or transfer files through Windows. To transfer files to Window's I have to take these steps:

While on the Xperia copy file(s) to the 32gb external card I have inside of it. Then put that external card into an old Samsung Galaxy. Then connect the Samsung Galaxy to Windows so that I can access the files.

That's outrageous and so frustrating! This is definitely my last Xperia. And I've purchased 3 of them and was a dedicated customer.

Is Sony Support even on this thread?

Re: No phone detection when I connect Xperia X Compact to Computer

Qatrium — Tue, 05 Jun 2018 04:04:57 GMT

@XperiaHelpMe

If you face problems in charging too, then it might be a hardware fault in the USB port. So it's time to contact your Local support and get your phone inspected by a professional.

Re: No phone detection when I connect Xperia X Compact to Computer

quivi — Tue, 26 Jun 2018 11:34:02 GMT

Hi, I am having the same issue. My Xperia X F5121 is charging after connecting to a computer, but I cannot transfer files. I was able to do it just a week ago, before the last system update 34.4.A.2.85.

My storage is almost full, any help and ideas will be much appreciated!

Re: No phone detection when I connect Xperia X Compact to Computer

Laurent_Z — Wed, 27 Jun 2018 23:09:05 GMT

And..... me too, same problem since the Oreo update and also a very very slow charging even without the intelligent charging mode.....

So many people having the same problem at the same time.... seems to be a bug somewhere !!!

Re: No phone detection when I connect Xperia X Compact to Computer

AdamBwaw — Sun, 02 Sep 2018 16:07:15 GMT

I have exactly the same problem. Can't transfer files (no popup on the phone after recent updates) and phone also seems to charge slower than usual. Sony please do help.

Re: No phone detection when I connect Xperia X Compact to Computer

CallMeBrian — Mon, 03 Sep 2018 17:30:22 GMT

Seriously Sony, Im still experiencing this very frustrating problem as well and was committed to the Xperia phones prior to this issue (have had two Xperias for over 3 years) Considering Sony's complete disregard for customer support and such a frustrating problem I plan to steer clear of Sony phones going forward.

Re: No phone detection when I connect Xperia X Compact to Computer

ins07 — Mon, 03 Sep 2018 17:31:52 GMT

Today I noticed that transfer works using USB 2.0 connection.

Re: No phone detection when I connect Xperia X Compact to Computer

jp241 — Fri, 15 Feb 2019 23:50:48 GMT

I am experiencing it too, and Sony Support did not help. I did everything said in this forum and by the tech, but the phone will not recognize a computer. Please Sony, push an update to fix this.

Re: No phone detection when I connect Xperia X Compact to Computer

Strampke — Tue, 19 Feb 2019 03:36:47 GMT

My usb c cable often has the same problem.

I found out that unplugging the connector, turning it 180 degrees and plugging it in solved the problem (I have a non Sony usb cable)

Re: No phone detection when I connect Xperia X Compact to Computer

jp241 — Wed, 20 Feb 2019 02:52:36 GMT

That is tantalizingly easy but unfortunately doesn't work for me.

I talked to Sony on the phone today. They said the only option left is I can pay $50-$150 and ship them my phone for repair.

I would be without the phone for 4 weeks.

Sad to say I'm so phone dependent--aren't all of us on this forum?--that I can't be without my smart phone for 4 weeks. I need it for work. I'll try to find one to borrow and put my sim card in but still a pain to get work software installed, etc.

Not impressed with Sony.

Re: No phone detection when I connect Xperia X Compact to Computer

fred4 — Tue, 06 Aug 2019 18:52:21 GMT

Anyone managed to find a solution to this problem??? Experiencing the same issue with my XZ.... There is no chance I am sending my phone to repair as the whole point is to get the photos and videos off it.... No way am I loosing all the content and I'm out of space