Sound

Charlieroy12 — Thu, 03 Oct 2019 11:31:07 GMT

Cannot hear conversation through speaker, but can hear through loudspeaker.

Re: Sound

Martin1 — Thu, 03 Oct 2019 12:18:53 GMT

Hi @Charlieroy12, sorry to hear about this.

Have you been able to carry out a quick test of the speakers in the support app to see if the hardware works as intended? To do this, find and tap Settings > Support > Xperia Tests > Speakers and microphones. Also, please make sure that the earspeaker is not covered by anything for example a screen protector, dirt or lint from a pocket.

Another thing that you can try is to reboot your phone in safe mode to see if the earspeaker works better there. All apps downloaded from Play store are temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the behaviour of the earspeaker persists in safe mode, I would suggest that you try to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

If none of these measures manages to improve the functionality of the earspeaker, the best thing to do is to get in contact with your local support team in order to have your phone sent to an authorized service center for checkup. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

Try this and feel free to keep me posted with the results!

Re: Sound

Jackson02010 — Fri, 04 Oct 2019 05:23:25 GMT

@Charlieroy12 wrote:
Cannot hear conversation through speaker, but can hear through loudspeaker talktowendys.

This issue with you speaker, maybe that speaker is not working properly.

Re: Sound

Martin1 — Fri, 04 Oct 2019 07:21:45 GMT

Hi @Jackson02010,

Maybe, although the test in the support app that i mentioned in my previous post involves both the loudspeaker and the earspeaker, so it is worth a try.

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