crackling talk speaker

k3dz10r — Tue, 08 Oct 2019 18:31:59 GMT

Hello

Yesterday I bought a Sony xperia 1. Today I noticed that the loudspeaker talks at the highest volume as if it creaks. Is this a normal symptom because I am a little broken down.

Re: crackling talk speaker

Martin1 — Thu, 10 Oct 2019 12:49:56 GMT

Hi @k3dz10r, let me see if I can help out here!

Have you been able to carry out a quick test of the speakers in order to see if the hardware works as intended? Find and tap Settings > Support > Xperia Tests > Speakers & microphone.

Another thing that you can try is to reboot your phone in safe mode to see if the earspeaker behaves the same way there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and that way, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the speaker behaves the same way in safe mode, I would suggest that you try to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

If none of these measures manages to improve the functionality of the ear speaker, I believe that the best thing to do is to get in contact with your local support team in order to have the phone sent to an authorized service center. If you have any questions regarding the service such as service routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

Try these measures and let me know how it goes!

Re: crackling talk speaker

k3dz10r — Sat, 28 Dec 2019 21:02:37 GMT

They replaced the phone with a new one. It was a factory defect.

Re: crackling talk speaker

Martin1 — Mon, 30 Dec 2019 08:16:28 GMT

I am delighted to hear that you managed to sort it out in the end, @k3dz10r!

Let me know if you have any further questions!

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crackling talk speaker

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