topic Re: "Technical help" app issue in 1 Series

"Technical help" app issue

azzido — Wed, 18 Dec 2019 21:09:03 GMT

Hi,

Technical App in its section called 'Software' -> next Android version displays:

1010

I thought next version is just 10 and not 1010:

Re: "Technical help" app issue

Jonas — Thu, 19 Dec 2019 09:06:35 GMT

Hi @azzido2,

Yeah, the next version is Android 10.

Can you try and change your device language to English and see if it still says 10 10? I only have access to Xperia 1 devices that are already on Android 10.

Thank you!

Re: "Technical help" app issue

Robi_2109 — Thu, 19 Dec 2019 09:39:25 GMT

I have english language and same 1010. I am still on android 9 xperia 1 Telekom LC 1319-2606 , still no notifications android 10 ?! Whyyy?

Re: "Technical help" app issue

Strampke — Thu, 19 Dec 2019 09:44:35 GMT

The update is dependent from your region.

Android 10 was promised for your device in December so I think you'll get it in December.

Re: "Technical help" app issue

Jonas — Thu, 19 Dec 2019 14:31:51 GMT

Hi @Robi_2109, thank you.

Seems that something has gone wrong with this information in the Xperia 1. I'll forward this to the relevant department.

Regarding why you haven't received the update, please see my to you in the thread below.

/t5/Xperia-1/Not-able-to-receive-OTA-firmware-update/m-p/1397786#M4573

I have NO information WHEN an update will be available for a specific customization. When the update is ready for your device, you will get a notification.