topic mx750ni - doesnt store presets? in Hi-fi Systems

mx750ni - doesnt store presets?

b00son — Tue, 25 Jan 2011 22:16:19 GMT

is there any way to get the mx750ni to store internet radio presets? every station i try says 'not available'

Message was edited by: b00son

mx750ni - doesnt store presets?

Stephan009 — Fri, 04 Feb 2011 23:13:34 GMT

Unfortunately no answer from me; I just wanted to say I experience the same problems. I just bought an mx700ni. Now I am just checking the forum pages before I am going to call the Sony tech people. The manual says that some stations cannot be stored, but I didn't manage to store a single station. No answer, anyone?

mx750ni - doesnt store presets?

b00son — Sat, 05 Feb 2011 02:45:17 GMT

found a page in the FAQ for this unit that says vtuner doesnt support storing presets... not sure how true this is, as other people with different brand units running vtuner dont have this limitation (cant verify if this is true though)

mx750ni - doesnt store presets?

AGS7849 — Wed, 16 Feb 2011 18:31:44 GMT

I discover that it's not possible to store Internet Radio on Preset Functions.

It's a major weakness of this product and I'm very unhappy about it.

It's written in the help that preset isn't supported by my Service supplyer.

What dosen that mean : my Internet Supplyer ?

Sony doesn't inform us if it's planned (A web Site or a firmware update ?)

mx750ni - doesnt store presets?

Bruno741 — Thu, 24 Feb 2011 10:18:51 GMT

I made the same experience with a MX700NI. I can confirm that this function works on similar products, even lower level products, such as a SAGEM, that I bought more than a year ago. Presetting Internet radios worked without any restiction on it.

This is clearly a bug of this product, but no firmware upgrade is available on the Sony website.

I contacted the Sony consumer service and they had not answer, not even news about plans from Sony to fix this problem.

This is a schame! I have chosen Sony because I thought their products are problem free and they had a very good user support. Apparently this was a wrong assumption.

Message was edited by: -frank-

mx750ni - doesnt store presets?

mole123123 — Thu, 17 Mar 2011 21:14:52 GMT

I have the same problem!!!

Please respond SONY !!!!!

What to do????

Regards

mx750ni - doesnt store presets?

Forcio — Sun, 20 Mar 2011 18:11:28 GMT

Hi all,
I bought my mx700ni yesterday. I have exactly the same problem. I have firmware of 1.16, and you ?
it is the most expensive model on shop and this bug. Sony, is it joke ?

Regards

mx750ni - doesnt store presets?

adriannzde — Mon, 21 Mar 2011 15:43:37 GMT

I also have the same problem in the MX 700 NI unit I bought yesterday trying to save any internet radio stations.

This cant be right? A response from someone from Sony would be appropriate at this point, but I wouldnt bank on it!

mx750ni - doesnt store presets?

Vortex80 — Fri, 25 Mar 2011 20:56:29 GMT

Hi all,

Same problem here. I've bought my MX700Ni last week and I can listen to every radio station provided by vTuner (wired as well as wireless), but I can't store them as preset on the Hi-Fi set, getting the error message "Not available" everytime. I as well haven't got the "Registration code" option in the menu as the manual states.

I thought that my firmware might be out of date (version 1.16), I've connected to the Hi-Fi's LAN IP-address from my computer. There's a page with device details and the possibility to update the system software. However, when I click on that, I get the message "Press [OK] to reboot in update mode" after that I'll get an "Invalid operation error". I've checked if I can also reboot in update mode from the device itself, but it isn't mentioned in the manual.

Besides that, I was also wondering why I can't add any own custom radio streams.

On my nightstand I've got another Wi-Fi radio / alarm clock (Revo iBlik) that only costed me about € 70,-. This one is using Frontier Silicon Internet Radio Portal (instead of vTuner). And there I can manage and categorize all my radio stations from a web site. A friend of mine has got a Reciva Wi-Fi radio that's working on the same basis. I thought Sony should've created something user-friendly like this as well.

I've also discovered that Pioneer, Onkyo and JVC are also using vTuner as the internet radio portal. So, I guess it should be a good portal. Can't believe it hasn't got these basic features. Every brand does have it's own vTuner-site. Sony as well: http://sony.vtuner.com. But, unfortunately, you need your radio ID to login. And since I don't have the option in the menu, I cannot figure out what to use. I've tried the MAC-address as ID, but no luck there.

I really hope Sony is going to do something about it and make something user-friendly as we might expect from such a great and well-known electronics firm as Sony.

mx750ni - doesnt store presets?

lbalogh — Mon, 28 Mar 2011 17:46:22 GMT

Same problem here... not being able to store internet stations in presets renders the feature totally useless imho !

I've just contacted Sony through their chat support, and the guy simply said "it's not supported"

mx750ni - doesnt store presets?

MirekJP — Mon, 11 Apr 2011 21:32:11 GMT

Hi, I have the same problem with mx 700ni. Sony support initially blamed vTuner, so I contacted vTuner - see vTuner answer bellow. It is really a shame that such a crucial function does not work and I can not understand that Sony started to sell it without it.

Dear Mirek

There are over 100 products in the market based on vTuner, and all of them except SONY have a “favourites” feature – ie a special folder on the top level menu where you can store those radio stations and podcasts which you listen to regularly. The SONY products are the only ones which do not support this feature, and this is a decision of SONY.

We have sadly had a large number of complaints for SONY customers, but the lack of this feature is nothing to do with vTuner. For us it is a standard feature offered to all of our brand customers.

I suggest that you contact SONY customer service and point out that products from Onkyo, Yamaha, Pioneer and Denon all support this “favourites” function, and are all powered by vTuner. Maybe SONY could improve its product specification and offer unhappy customers such as yourself a firmware upgrade to add this feature?

Kind regards

Steve Tomlinson
Director - Partner Support
vTuner

mx750ni - doesnt store presets?

Forcio — Wed, 13 Apr 2011 20:32:24 GMT

So like I said earlier. Sony is making fun of us. Grand thank you Sony. That is very kind of you

Regards all

mx750ni - doesnt store presets?

sean74 — Fri, 06 May 2011 13:52:32 GMT

I too have had a "sorry, no solution" response from the Sony helpdesk about my MX750Ni . I find it unacceptable that a reputable company can publish product details online but then refuse to support a key feature described there, especially one as important as presets on internet radio stations, a feature which is supported on competing products.

As disappointed customers, we can do what all customers can do: tell others, for example via the product review facility provided by so many internet sales outlets. That will help to stop others from falling for Sony misleading claims, and maybe put pressure on Sony to fix the problem.

Imagine the impact on sales if every internet search for reviews on the MX750 or MX700 brings up "do not buy this product ... if you expect it to do what Sony claims it will do..." I do hope Sony gets the message and fixes the problem because it is in many ways a good product.

mx750ni - doesnt store presets?

Forcio — Sat, 07 May 2011 09:42:42 GMT

In my country (poland) I have already written a few opinion about mx700ni. Of course on each I said that the function preset doesn't work. Sony in eamil to me wrote that they need more time to verify our problem :smileyhappy:. I thing they won't fix this problem. It is sad. I have many of product by Sony and other are fine.

mx750ni - doesnt store presets?

Fert13 — Tue, 10 May 2011 12:26:30 GMT

Actually my unit is a MX700NI, but I've the same boring trouble, no way to preset a single internet station. I think is a major problem since it makes this model almost unusable to listen to internet station, shall I spend a huge amount of time everytime I want to choose a station?

I've asked Sony about this, as soon as I've got any answer I let you all know unless one of you can give us a -good- solution.

mx750ni - doesnt store presets?

Fert13 — Thu, 19 May 2011 07:57:51 GMT

I think Sony has to do something very soon. From my side I'll wait still some 2 months, then I'll bring my unit back to my seller's Technical Service just saying the item doesn't work -no preset-. Which is a very stupid way but it's the only 1 left.

mx750ni - doesnt store presets?

harryward186 — Sat, 21 May 2011 18:43:14 GMT

Hi all

I got my cmt-mx750ni today and on the music service menu it has a preset folder above the vtuner folder.

I have had no trouble selecting or storing stations.

mx750ni - doesnt store presets?

Stephan009 — Sun, 22 May 2011 07:45:59 GMT

I tried again yesterday having heard from previous message that it works, and, can you believe it, it stores my presets! It seems Sony have done something or have had vTuner do something. Too bad that my mx700ni now talks to me in German, but storing presets is an improvement after all. Maybe our complaints have worked after all! Thanks everyone for phoning Sony.

mx750ni - doesnt store presets?

froofish — Sun, 29 May 2011 11:04:56 GMT

Same to me, can nowdays store stations but have to read in german. maybe I have to reinstall my device.

Do any of you know if its only possible to listen to vTuner stations wich stream MP3 not WMA?

mx750ni - doesnt store presets?

MirekJP — Mon, 06 Jun 2011 07:57:37 GMT

Good news - Sony upgraded their vTuner access and Internet radio preset is now working well (Czech Republic). The vTuner worked in German language for several days, but now it is back in English. It took some time to solve it, but Thank you Sony.