lens does not come out

delos69 — Sat, 24 Mar 2012 12:00:30 GMT

Hi. i own a DSC-W50 and all of a sudden while i started to snap some photos the motor of the lens couldn't push the lens out. i receive a message to turn the power off and on again but nothing happens. It makes a slight move to push it out but nothing more. Does anybody had any kind of problem like that? Is there any solution to this problem?

lens does not come out

blaireau_photo — Sat, 24 Mar 2012 23:47:52 GMT

Hello delos69 - Welcome to the Sony Forums

This sounds like a mechanical fault within the camera if you can hear the mechanism try and retract or push the lens out without any success. If you have already tried doing a master reset of the camera, it may need to be repaired by a suitable service centre.

You can find out more about getting a repair from Sony by getting in touch with customer services - full details are available in this forum thread here:

http://www.sony.co.uk/discussions/message/651957#651957

Thanks,

Simon H

topic lens does not come out in Cyber-shot compact cameras

lens does not come out

lens does not come out