topic Re: PlayMemories Website - Timelapse Purchase Problems in Cyber-shot compact cameras

PlayMemories Website - Timelapse Purchase Problems

Suiris — Mon, 21 Jan 2019 09:11:25 GMT

Dear all!

I have been trying to purchase the timelapse application on my RX100 IV camera, but I am unable to finish the process. After finally confirming that I want to purchase the application an error occurs.

Installing the free App „My best portrait“ worked fine though.

Could someone please fix this?

Thanks & Kind regards

Re: PlayMemories Website - Timelapse Purchase Problems

Pascale_F — Tue, 22 Jan 2019 20:01:23 GMT

Hi Suiris,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: PlayMemories Website - Timelapse Purchase Problems

Suiris — Tue, 22 Jan 2019 20:17:39 GMT

Hi Pascale

Thank you, PlayStation Support has also been involved (incident 190122-002256).

Kind regards

Re: PlayMemories Website - Timelapse Purchase Problems

The_Black_Rose — Thu, 24 Jan 2019 19:56:14 GMT

Hi Suiris,

Have you tried installing the application from the PlayMemories Camera apps website itself then moving it to the camera?

You can access the website using this link: https://bit.ly/2RShHFK

Cheers,

The_Black_Rose

Re: PlayMemories Website - Timelapse Purchase Problems

Suiris — Fri, 25 Jan 2019 08:21:14 GMT

Dear Black Rose,

this hint should have come from Sony support, thank you very much! First I tried it from my iMac, this approach failed for unknown reasons (could never establish a connection to the camera, used Safari and Google Chrome). Then I used a Windows device with the Google Chrome browser, this worked perfectly.

Getting this app on my camera was ridiculously complicated and time-consuming!

Suiris

Re: PlayMemories Website - Timelapse Purchase Problems

The_Black_Rose — Fri, 25 Jan 2019 11:39:00 GMT

Hi Suiris ,

I'm glad it's resolved and you can finally enjoy using your camera.

Cheers,

The_Black_Rose

Re: PlayMemories Website - Timelapse Purchase Problems

MikeR_UK — Wed, 30 Jan 2019 23:34:45 GMT

Hi Pascale_F,

I'm just wondering if you had any luck finding an answer to this that doesn't involve using a Windows machine (I don't have one). So far as I can tell, the purchase app function on the camera is broken - I get the same error screen as Suiris and attempting to install it via a Mac doesn't work on either High Sierra or Mojave - in both cases, the Sony PlayMemories Camera Apps downloader does not install correctly which means you can't download the applications.

This is really frustrating and I can't see anything on the PlayMemories support pages to help.

Thanks in advance,

Mike.