topic Re: RX10M2 in Cyber-shot compact cameras

RX10M2

Archer189 — Tue, 21 Apr 2020 19:13:59 GMT

Unable to update apps on camera as I need to update firmware, which I am unable to do so as there is nothing compatible with Mac OS Mojave (10.14) or Catalina (10.15)

Re: RX10M2

Sean_Mc — Thu, 23 Apr 2020 10:51:51 GMT

Hi there,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I have an answer.

Best wishes,

Sean

Re: RX10M2

Joe_Dohn — Thu, 23 Apr 2020 12:43:17 GMT

There haven't been any recent updates for the camera in a while, so I think your best bet would be to find an older Mac or a relative or friend with w Windows PC/Laptop. Ideally, this is possible for you now, but I'd honestly recommend you stay safe for now and reach out when things are a little bit safer.

Re: RX10M2

Archer189 — Thu, 23 Apr 2020 13:06:58 GMT

Thanks for the reply.

Your Reply is as expected from Sony. I've no doubt I will have a similar experience down the line with my RX100M5.

This type of situation is not restricted to Sony Cameras. Imagine buying a brand new product and Sony has no software to transfer files on a Mac. Best solution is to stay clear of SONY.

Re: RX10M2

Joe_Dohn — Mon, 27 Apr 2020 17:04:57 GMT

I'm not sure I agree with that sentiment myself as it's just how it is sometimes, especially in this day and age when you buy an electronic device from a power bank all the way to a full-on PC; they get old quick, but I understand where you're coming from. Stay safe!