topic Re: Betreff: DSC-RX100M4 in Cyber-shot compact cameras

DSC-RX100M4

garden1949 — Wed, 18 Nov 2020 15:58:00 GMT

On switching on lens folds out then retracts back into body repeatedly (6 second cycle)

No buttons work - can only be switched off by removing battery.

Worked fine previously this started after 2 month non use.

Betreff: DSC-RX100M4

Peter_S. — Thu, 19 Nov 2020 08:19:24 GMT

Hi,

It sounds like there's an issue with the lens. Most likely something blocks a function of the lens (e.g. the shutter in front of the lens). I would recommend to send the camera to a repair centre so they can inspect it.

Cheers

Peter

Betreff: DSC-RX100M4

garden1949 — Wed, 02 Dec 2020 10:43:36 GMT

Easier said than done.

1st step to repair a Sony product on their site 'Select a Product' 4 options are Television Headphones Mobile and Sound bar No option for Camera so you cannot progress any further there.

Any suggestions?

Re: Betreff: DSC-RX100M4

Joe_Dohn — Fri, 04 Dec 2020 11:51:36 GMT

There's a service centre locator link that's available (directly from Sony via support teams) for the UK and Ireland.