topic Re: PlayMemories Home Ver. 5.5.01 in Camcorders

PlayMemories Home Ver. 5.5.01

vihubba74 — Tue, 23 Oct 2018 09:34:46 GMT

Hi,

I have wedding film taken by the Sony Handycam HDR-CX11E camcorder in AVCHD format. All the scenes played separately are all in sync with the sound but when these scenes are all joined together using PlayMemories Home, the sound is out of sync with the pictures. It starts off ok but gradually gets further and further out of sync as the film moves on.

Would appreciate any help to overcome this problem.

Thank you

Vic

Re: PlayMemories Home Ver. 5.5.01

88195undrom — Tue, 23 Oct 2018 16:47:16 GMT

@vihubba74 wrote:
Hi,
I have wedding film taken by the Sony Handycam HDR-CX11E camcorder in AVCHD format. All the scenes played separately are all in sync with the sound but when these scenes are all joined together using PlayMemories Home, the sound is out of sync with the pictures. It starts off ok but gradually gets further and further out of sync as the film moves on.

Would appreciate any help to overcome this problem.
Thank you
Vic

Re: PlayMemories Home Ver. 5.5.01

ioagount — Sat, 27 Oct 2018 05:37:35 GMT

Hi vihubba74,

I had the same problem with PlayMemories software but I found a solution for that.

Check this topic:

https://community.sony.gr/t5/camcorders/problem-with-playmemories-home/m-p/2456989#M4655

Re: PlayMemories Home Ver. 5.5.01

vihubba74 — Sat, 27 Oct 2018 08:46:59 GMT

Hi ioagount,

Thank you for your reply. I will give that a go asap and let you know how it goes.

Appreciate your help.

Regards

Vic

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Fri, 07 Dec 2018 13:29:45 GMT

This problem is more then a year old

On 10/08/2017 in version 5.4.02 everything was OK.
On 08/10/2017 in versie 5.5 the problem started.

I have seen this problem in an earlier Community Question. But I cannot find it anymore.

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Tue, 01 Jan 2019 14:37:25 GMT

I have the HDR-CX130ES from 2012 and I have this asynchronious sound problem.

There are multiple hardware problems with this camera and I want to buy a new one.

If you have a newer camera is the asynchronious sound problem with the merge function still there?

Re: PlayMemories Home Ver. 5.5.01

ioagount — Wed, 02 Jan 2019 10:05:36 GMT

Τhe asynchronious sound problem exists for the software PlayMemorier only. Of course the camera (FDR-AX33 for me) has not problem with the sound. I use a third party software to merge the separate files that camera creates, but the new merged file can not be recognized by the PlayMemories, so I am not be able to use it for further editing and the problem goes on...

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Wed, 02 Jan 2019 10:20:00 GMT

The FDR-AX33 is a new camera. So the problem is not dependent from the source of the video (old or new camera).

Q: Is there a possibility to install older 5.4 software?

Re: PlayMemories Home Ver. 5.5.01

ioagount — Wed, 02 Jan 2019 20:45:03 GMT

How can we be sure that the older version 5.4 works fine?

Until the problem is fixed you can try my solution: https://community.sony.gr/t5/camcorders/problem-with-playmemories-home/m-p/2456989#M4655

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Wed, 02 Jan 2019 21:51:16 GMT

I have merged on 10/08/2017 and there was no synchronisation problem.
The next merge was on 08/10/2017 and had the synchronisation problem.
By my knowlegde was the first one with 5.4.02 and the second one with 5.5.

I can not find older versions of playmemories, so I can not try it.

Re: PlayMemories Home Ver. 5.5.01

ioagount — Wed, 02 Jan 2019 22:12:20 GMT

If you wish, try the version 3.0.21 (download it from here).

I'm not sure if it supports m2ts or mts files.

If you try it, give us a feedback.

Thank you

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Wed, 11 Dec 2019 11:42:40 GMT

I have time to try it now.

You must run a download from 'purple skyline (superior media ltd)'

Is this reliable or do I get a lot of on the computer?

Re: PlayMemories Home Ver. 5.5.01

ioagount — Wed, 11 Dec 2019 17:23:08 GMT

Hi,

I can upload and share it with you, but before that, check the new version of PlayMemories (6.0.00.12211). The problem with the sound delay does not exist anymore. Sony fixed this bug...

Re: PlayMemories Home Ver. 5.5.01

vihubba74 — Thu, 12 Dec 2019 10:09:15 GMT

Hi ioagount,

The version I have been using and have the problem with is v5.5.01.

I have been to the site and it only offers v5.5.01 as a 32bit version so the same as I already have.

The newer version, v6.0.00 is a 64bit version.

Vic

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Thu, 12 Dec 2019 12:06:59 GMT

I have 32 bit Win 7 computers here. They do everything we need them for. Switching to new computers is a long and costly road.

The Sony camcorder we use has a USB cable hardware problem. So we are going to look for a new one in februari. If there is no solution for the 32 bit PlayMemories problem, we can switch to an other brand.

Re: PlayMemories Home Ver. 5.5.01

DSxp-tv — Fri, 10 Jan 2020 07:59:26 GMT

I have tried the V 6. The sound synchronisation problem is gone.

That brought an other potentially problem to my attention. I could not use the program on the computer without connecting the camcorder first.

Question: There will be a time that the camcorder is broken and cannot be connected to the computer again. Is it then possible to use an other Sony camcorder to activate the program again and edit my current videos?