topic Re: VAIO-sve1513c4e Graphics Driver Problems in PCs & Accessories

VAIO VGN-FZ21M Graphics Driver Problems

Rons59 — Mon, 28 May 2018 13:10:30 GMT

I have had this laptop for many years and it has generally been very good

it has a Radeon hd7500m/7600m series graphics card

It recently started freezing the screen

This occasionaly and then more frequently caused the laptop to shut down

it then developed into a situation where it wouldnt restart

I eventually managed to delete the graphics card

it now apears to be operating on the microsoft basic display adapter

which has allowed it to restart but the graphics are not operating as they should

when i tried to install the correct drivers the machine failed again and i had to repeat the process

i have read that you may need to update the intel drivers as well as the graphics drivers

anybody had this issue and know a solution?

Re: VAIO-sve1513c4e Graphics Driver Problems

Rons59 — Mon, 28 May 2018 13:15:02 GMT

Sorry model number was wrong should be

@Rons59 wrote:
I have had this laptop for many years and it has generally been very good
it has a Radeon hd7500m/7600m series graphics card
It recently started freezing the screen
This occasionaly and then more frequently caused the laptop to shut down
it then developed into a situation where it wouldnt restart
I eventually managed to delete the graphics card
it now apears to be operating on the microsoft basic display adapter
which has allowed it to restart but the graphics are not operating as they should
when i tried to install the correct drivers the machine failed again and i had to repeat the process
i have read that you may need to update the intel drivers as well as the graphics drivers
anybody had this issue and know a solution?

sve1513c4e

Re: VAIO VGN-FZ21M Graphics Driver Problems

Rons59 — Mon, 28 May 2018 13:15:56 GMT

sorry got the model number wrong

it should be SVE1513c4e

Re: VAIO-sve1513c4e Graphics Driver Problems

Pascale_F — Tue, 29 May 2018 19:15:46 GMT

Hi Rons59,

Welcome to the community.

I'll see if i can find out some advice for you. Someone else in the community may be able to help in the meantime.

Thanks,

Pascale

Re: VAIO VGN-FZ21M Graphics Driver Problems

Blencogo — Fri, 01 Jun 2018 14:34:17 GMT

Hi Rons59 and welcome.

Which version of Windows are you running?

Have you tried installing the most recent AMD Graphics driver(16 Oct 2013) from the downloads list for your model here:-

https://www.sony.co.uk/electronics/support/laptop-pc-sve-series/sve1513c4e?downloads-num=35

Re: VAIO-sve1513c4e Graphics Driver Problems

batee5 — Fri, 01 Jun 2018 14:39:56 GMT

Hi Rons59,

Welcome to our community!

Have you tried to look for the needed drivers on the support page of your laptop? You can find it here: https://bit.ly/2JjpBTq.

Regards,

Batee5