topic Re: 3 Year Insurance pack PCGE-VPIP3? in PCs & Accessories

3 Year Insurance pack PCGE-VPIP3?

zardoz — Sun, 24 Dec 2006 21:54:35 GMT

I'm interested in the 3 Year Insurance pack against theft and damage PCGE-VPIP3, currently being promoted on My Club Vaio, but unless I'm missing something, the promotional material doesn't mention two important things; how much it costs, and where to buy it (searching the various Sony sites for PCGE-VPIP3 finds nothing).

Could somebody please give me a hint as to where I can buy this service pack?

Re: 3 Year Insurance pack PCGE-VPIP3?

Thalamus. — Mon, 25 Dec 2006 09:56:21 GMT

Hi zardoz,

Merry Christmas and welcome to Club Vaio,

I can not find the insurance for sale on a Sony site either, you see if your local Sony Centre has the VPIP in stock..

I have found it for sale on several other web sites and this seems to be one of the cheapest at £142.82 Inc VAT (Don't know how good the service is as I've never purchased anything from this site)

Re: 3 Year Insurance pack PCGE-VPIP3?

zardoz — Tue, 26 Dec 2006 22:35:51 GMT

Thanks Thalamus, I could swear I googled for it and didn't get any results, but it looks like there are several online sources.

Thanks again, best wishes for the new year.

Re: 3 Year Insurance pack PCGE-VPIP3?

Thalamus. — Wed, 27 Dec 2006 10:51:36 GMT

No problem zardoz, hope you have great new year also..

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Wed, 27 Dec 2006 18:31:12 GMT

Check eBuyer too

Re: 3 Year Insurance pack PCGE-VPIP3?

Thalamus. — Wed, 27 Dec 2006 20:22:24 GMT

Thought it strange that I couldn't find the 3 year insurance pack for sale on Sony Style though..

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Thu, 28 Dec 2006 13:01:38 GMT

Re: 3 Year Insurance pack PCGE-VPIP3?

zardoz — Wed, 03 Jan 2007 01:02:58 GMT

OK, so I've got the warranty in my hand, and according to the promotion it's available to consumers and professionals, so I create a "Private" (as opposed to company) account on www.Sony-b2b.com, but after logging in and attempting to register my vaio and warranty I get a "Your Serial number could not be registered" error. I tried to email info@vaioinsurance.co.uk for advice, but the mail was blocked, presumably because I'm current'y in the USA.

Why is this proving so difficult? Could someone please offer some advice on how to get this warranty registered...

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Wed, 03 Jan 2007 14:00:33 GMT

Someone from VAIO-Link should be in touch soon

Re: 3 Year Insurance pack PCGE-VPIP3?

zardoz — Fri, 05 Jan 2007 03:41:07 GMT

Thanks for the reply Kee-Lo. Does it usually take longer than a week? I understand that they may be handling a higher number of support issues than usual after the holiday season, but that still leaves me with an uninsured laptop while I'm waiting 😞

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Fri, 05 Jan 2007 10:48:42 GMT

It should usually take 48hrs, I've told them about the post, so all we can hope is they reply soon

Re: 3 Year Insurance pack PCGE-VPIP3?

zardoz — Mon, 08 Jan 2007 13:57:59 GMT

Thanks for trying to help Kee-Lo. Still waiting, is there any other channel I could use to get this done? The clock is ticking (must register withing 30 days of purchasing the warranty).

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Mon, 08 Jan 2007 14:30:11 GMT

There's the phone support, it's on www.vaio-link.com

Re: 3 Year Insurance pack PCGE-VPIP3?

Thalamus. — Mon, 08 Jan 2007 23:24:46 GMT

Hi zardoz,

There is a contact number, unfortunately for the UK, on this Sony site for those who want to purchase insurance but they may be able to offer you some assistance..

Failing that you could try sending a PM to Tweet2b the Club VAIO Administrator as I recall somewhere he posted that he had help set up the insurance...

I hope this helps..

Re: 3 Year Insurance pack PCGE-VPIP3?

zardoz — Tue, 09 Jan 2007 13:59:38 GMT

Thanks for the assistance guys, an email to the address on the page that Thalamus linked to seems to have resolved the problem (it's a different email address from the one quoted in the warranty instructions), my documents are due to be posted tonight. Now I can finally have a cup of coffee in the same room as my laptop 🙂

Still no word from Sony-b2b though. tsk tsk...

Thanks again,
Zardoz

Re: 3 Year Insurance pack PCGE-VPIP3?

Thalamus. — Tue, 09 Jan 2007 14:22:59 GMT

You're welcome Zardoz, glad your insurance is finally sorted..

Re: 3 Year Insurance pack PCGE-VPIP3?

kee-lo_ — Tue, 09 Jan 2007 15:04:04 GMT

Great news