topic Complaint - No Reply Received in Other TVs https://community.sony.cz/t5/other-tvs/complaint-no-reply-received/m-p/186678#M14446 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>Having bought a Sony TV two and a half years ago and after 18 months I started to experience a problem with the screen but I was advised by friends that this was caused by static. This was obviously not the problem and after further investigation it appears that there is a problem with the filter as it has degraded which has subsequently causes shadows on the screen. The fault has become progressively worse and as I have Sky HD the experience is ruined by this fault. This fault is a manufacturing error so I called Sony to advise that there was a problem and I was advised that I had to write a letter outlining my concerns. A letter was sent to the address provided by the customer service advisor and as of yet I have had no response. After continued efforts to resolve this matter I am unable to find the relevant person who is prepared to help me.</P><P></P><P>The only advice I have received is to take it to a repair centre to rectify the fault but I have discovered that this can often cost as much as a replacement TV!</P><P></P><P>Help! </P></BODY></HTML> Thu, 23 Dec 2010 21:41:07 GMT macky267 2010-12-23T21:41:07Z Complaint - No Reply Received https://community.sony.cz/t5/other-tvs/complaint-no-reply-received/m-p/186678#M14446 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>Having bought a Sony TV two and a half years ago and after 18 months I started to experience a problem with the screen but I was advised by friends that this was caused by static. This was obviously not the problem and after further investigation it appears that there is a problem with the filter as it has degraded which has subsequently causes shadows on the screen. The fault has become progressively worse and as I have Sky HD the experience is ruined by this fault. This fault is a manufacturing error so I called Sony to advise that there was a problem and I was advised that I had to write a letter outlining my concerns. A letter was sent to the address provided by the customer service advisor and as of yet I have had no response. After continued efforts to resolve this matter I am unable to find the relevant person who is prepared to help me.</P><P></P><P>The only advice I have received is to take it to a repair centre to rectify the fault but I have discovered that this can often cost as much as a replacement TV!</P><P></P><P>Help! </P></BODY></HTML> Thu, 23 Dec 2010 21:41:07 GMT https://community.sony.cz/t5/other-tvs/complaint-no-reply-received/m-p/186678#M14446 macky267 2010-12-23T21:41:07Z