topic BBC iPlayer in Other TVs

BBC iPlayer

TLondoner — Thu, 07 Oct 2010 08:38:57 GMT

Has anyone got this going? I have just purchased the KDL32EX503U and the iPlayer option is listed but does not work and says I need an upgrade and ensure this the TV set to update. I have checked that it is but no iPlayer to date.

Thanks

BBC iPlayer

sonytjm — Thu, 07 Oct 2010 09:00:00 GMT

I have just connected to the forum for the exact same question with newly purchased KDL32EX703U. The error message says to confirm "Automatic software update is turned on". The nearest I could discover was "Software Update" without the "Automatic". It was sold as having i-Player so it would be nice to hear if ANYONE actually has it working. P.S. I did the firmware update check - and the latest firmware makes no difference.

BBC iPlayer

sonytjm — Thu, 07 Oct 2010 09:23:55 GMT

Found it. It is NOT available yet. Look at

http://sonycic.custhelp.com/app/answers/detail/a_id/978

It says that the icon is there but Sony has not managed to make it work yet. So much for advice from the shops or the website marketing!

BBC iPlayer

TLondoner — Thu, 07 Oct 2010 09:35:22 GMT

Thanks Guys - it looks like we have to wait for update PKG4.074! as per the link above.

BBC iPlayer

DougWeymouth — Thu, 07 Oct 2010 11:35:36 GMT

Just purchased and installed KDL-32EX403 (32inch) and I-Player works fine even though I have not updated to latest Firmware PKG4.077EUL-0108 yet because that looks more of a hassle. I just connected my ethernet cable from my Broadband router to the TV and I-Player worked fine. Note I already had an ethernet cable connected to my satellite Humax box for I-player. Also able to get Demand 5 and Youtube and other broadband features OK. I did not buy the Sony WIFI dongle at £75.

Just wondering what your setup is for broadband.

I did have to check the settings on my broadband router to ensure that it recognised the Sony TV as I have settings that only allow certain IP addresses.

Also able to connect the Sony through to public files on my laptop to view picture, videos and play music although I did have to fiddle around with the network settings a bit.

All good fun but a hassle trying to get your mind around everything without full instructions.

Good luck

BBC iPlayer

robhurn — Thu, 07 Oct 2010 15:48:49 GMT

I'd just upgraded to software version PKG4.077 EUL-0108 (because Sony emailed me to tell me to do so, so I could use the internet link), but still can't get iPlayer working. Does anyone know if PKG4.077 EUL-0108 supersedes and/or includes PKG4.074?

Question: Can I plug my KDL-32EX403 directly into my (Virgin) ntl 250 modem or do I need a router as well? I've unplugged ethernet cable from PC and plugged it into the TV, and got various messages about my IP address, but no link to iPlayer.

BBC iPlayer

historynut — Thu, 07 Oct 2010 18:01:31 GMT

I have the same model KDL32EX703U and have encountered the same problems. I phoned the Sony helpline and they have told me to leave the TV on standby overnight and the new software upgrade (PKG4.074) should be done during that time.

If the upgrade is not successful I've been advised to log on to sony.co.uk/support and do a firmware download. This is to be transfered to a blank USB stick and then connected to the TV to do a forced upgrade.

BBC iPlayer

TLondoner — Fri, 08 Oct 2010 07:09:36 GMT

Guys, I checked my TV again last night and it now has BBC iPlayer working. (I should say that previously UTtube and other Internet channels did work - so I did know my internet connection was working - others should check this). I also checked the firmware and I have the PKG4.077EUL-0108 update (I may have had this before anyway). So be patient and as long as your network connection works you should get the player - which incidentally looks very good in standard and high definition mode (standard is better than analog TV).

BBC iPlayer

sonytjm — Fri, 08 Oct 2010 09:08:18 GMT

Following call from Sony - checked firmware OK, ran the "settings+ network+ refresh internet content" and iPlayer worked. I had done this the day before more than once and it had not worked. Strange. Do not give up - it looks good.

BBC iPlayer

Meanteam — Fri, 08 Oct 2010 17:09:57 GMT

I've been having a problem today with the iPlayer on a KDL-32EX403.

It was working fine first thing when I watched the first F1 practise session. A short while later and now for the last six hours or so, when I go into iPlayer I briefly see a message saying "File not found", followed by "Temporarily cannot access the server. Please retry"

Does the TV have to go through a Sony service to get to the iPlayer? If so, is there anywhere to check the service status?

Cheers,

Chris

BBC iPlayer

stevehicks — Fri, 08 Oct 2010 17:33:45 GMT

I am in the same position.

Iplayer was fine this morning but now says "try later".

BBC iPlayer - server error

paulcockerton — Fri, 08 Oct 2010 19:31:06 GMT

I suspect an upgrade has incorrectly configured the sony tv / bluray player.

On my bluray the BBC iplayer was working fine this morning, now the error is "the service cannot be accessed at this time because the server replied with incorrect or invalid information".

I wonder if theres a way to roll back a software update?

No doubt Sony know about this now...

Paul

(As a note, I'm on software version m03.r.694)

BBC iPlayer

slowtrain — Fri, 08 Oct 2010 21:20:57 GMT

Same telly, same message, same version PKG4.077EUL-0108. Last time I tried iPlayer was last Sunday on this version and it worked fine. But not tonight. I did notice when I came in from work earlier that my Sky router was the accessing the internet with the TV in standby and the indicater on the router was flashing where the TV is connected to. Checked later to see if any changes had occured but nothing.

Just tried the iPlayer on PS3 and it works fine there. Message was edited by: slowtrain

BBC iPlayer - server error

bl00ray — Fri, 08 Oct 2010 23:13:35 GMT

I have a Sony BDP-S570 blu-ray player. On the 7th October it errored on trying to start iPlayer: "the service cannot be accessed at this time because the server replied with incorrect or invalid information."

It has been running a firmware upgrade successfully for some weeks and connecting to iPlayer fine.

Sony should know about this by now. I'm hoping a firmware upgrade soon will fix this...

Dave

BBC iPlayer

guinnsquirrel — Sat, 09 Oct 2010 08:03:55 GMT

I too have the same problem

Is there a way to hard/factory reset the TV?

BBC iPlayer

DougWeymouth — Sat, 09 Oct 2010 08:57:06 GMT

It is a problem at the BBC Iplayer end. Lots of other users with different equipment (but OK from normal PC's) have lost access to Iplayer. If you look on the BBC Iplayer Service (that's a laugh) Forum there are many frustrated questioners but no responses from the BBC.

It has happened before with me on my Satellite Fox box and it came back after a few days with no explanations.

Having had my new Bravia for less than a week and Iplayer OK for 3 days, then nothing for over a day now, I wonder whether we are being oversold all of this technology. I'm retired now (from IT) and if I had run my IT department like the BBC and some of the manufacturers of equipment do by providing rubbish service I would have been hauled over the coals.

BBC iPlayer

bobsworth — Sat, 09 Oct 2010 09:33:58 GMT

Same problem with my KDL32EX603using a Sony dongle - normally works fine.must be a problem with iplayer.

BBC iPlayer

TLondoner — Sat, 09 Oct 2010 09:37:45 GMT

I think DOug is correct - it is a problem wiht BBC iPlayer supply. I did notice that when it was working it was Beta. Hopefully it will be sorted soon.

BBC iPlayer

MikeLondon — Sat, 09 Oct 2010 11:28:55 GMT

I have just set up a new BDP-S570B blu-ray player and have the same issue. All other network items working.

BBC iPlayer - server error

pasmith2357 — Sat, 09 Oct 2010 16:28:58 GMT

I Have the same problem what do I do. Do I Just wait and see what happens:smileysad: