topic Re: TV update: Network issues with apps in Other TVs

TV update: Network issues with apps

Emily_F — Tue, 03 Sep 2013 17:34:00 GMT

Hi everyone,

We’re really sorry about the recent disruption to your network services and we’re working hard to fix them. Thanks for bringing the issues you’ve been experiencing to our attention. These include:

Slow loading app icons

App icons not appearing

While most users have now seen these issues resolved, our engineering team are still working hard so we can resolve them for our remaining users as quickly as possible. If you are still experiencing problems with your network services, please contact Sony Support or, as ever, let us know here at the community so we can keep on it.

Thanks again for letting us know and we’re sorry for the inconvenience.

Emily

Re: TV update: Network issues with apps

Woktolivelife — Tue, 03 Sep 2013 18:28:19 GMT

Could you inform us of the reasons for the issues encountered

Regards

Re: TV update: Network issues with apps

tweety2b — Tue, 03 Sep 2013 19:18:58 GMT

Hi,

I promise that as soon as we have a conclusion on it, I will share the reason behind this.

Cheers,

Nico

Re: TV update: Network issues with apps

oxman2k — Tue, 03 Sep 2013 20:21:27 GMT

could you clear up the motionflow issue with the w653 thanks

Re: TV update: Network issues with apps

dawiddylich — Tue, 03 Sep 2013 21:13:36 GMT

i have the same problem,apps not loading content and not starting at all from tv remote.i have no problems to start apps like you tube from my tablet or phone.in addition every start i need to log into my account again and again...annoying

Re: TV update: Network issues with apps

CJ_Hockey_Dude — Wed, 04 Sep 2013 10:49:51 GMT

Same apps issue as other people, upgrading to latest firmware has made no difference

Cannot contact Sony Support by email as the Support email form is down for maintenance

Poor service to say the least

Re: TV update: Network issues with apps

Uniatz — Wed, 04 Sep 2013 21:27:20 GMT

Apps seem to be working now, but YouTube app requires re-login every time. This problem might be related as it started at the same time as the apps issue.

Re: TV update: Network issues with apps

Woktolivelife — Thu, 05 Sep 2013 04:04:13 GMT

The you tube problems along with those i'm experienceing now with netflix hanging on ta loading screen mid program then locking up SEN showing only a blank screen with repeating loading bar in the corner eventually message unavailable no apps what so ever! showing when trying to exit the app were cured for me after the previous update 3.6 only to reappear now with the latest update.

As if they attempted to cure one set of problem which created a much bigger one for many more people creating negitive comments in the public domain, so just reverted back to minimize the fallout as a quick fix

Re: TV update: Network issues with apps

diheor — Fri, 06 Sep 2013 06:15:19 GMT

It seems the problem has been fixed. For two days app list is there and the apps are running.

Re: TV update: Network issues with apps

tweety2b — Fri, 06 Sep 2013 07:24:23 GMT

Yes our team of engineers is working very hard behind the scenes to resolve this 100% ASAP. I am happy to see significant improvements are noticeable. I will come back to you guys as promised with full explanation as soon as the enhancements have been completed

Cheers,

Nico

Re: TV update: Network issues with apps

redtopper1 — Fri, 06 Sep 2013 10:27:46 GMT

apps all working now can u now clear up the motionflow issue on the kdl42w653 please

Re: TV update: Network issues with apps

dawiddylich — Fri, 06 Sep 2013 12:37:44 GMT

You are right.there is no motion control settings like every other models.

Wysłano ze smarfonu Sony Xperia™

Re: TV update: Network issues with apps

IanFerLav — Fri, 06 Sep 2013 22:15:52 GMT

Hi. I can't access anything apart from Sony's apps on my KDL42w654a because of a server problem. Is this horrendously intermittent service going to continue through the lifetime of this TV?

Re: TV update: Network issues with apps

adam_cr — Fri, 06 Sep 2013 22:19:01 GMT

So, my apps are now showing but I can't use any because of an apparent 'server problem'. Hmm, it's definitely not my internet as that's working fine on other devices.

Come on, Sony. What with this apps issue, the disappearance of the motionflow settings and the random resets I'm starting to think this will be my first and last ever Sony product.

Re: TV update: Network issues with apps

Bewesy — Fri, 06 Sep 2013 23:26:18 GMT

My apps have stopped working again (apart from the pay to watch video unlimited app handily!) The apps on the Samsung smart tv in the bedroom are working perfectly. Really need to get this sorted as I'm rapidly losing faith in the so called 'premium brand'.

Re: TV update: Network issues with apps

Hudbox — Sat, 07 Sep 2013 15:52:34 GMT

No apps available again since last night. It seems once the weekend arrives the service starts getting flaky.

Re: TV update: Network issues with apps

dawiddylich — Sat, 07 Sep 2013 16:04:33 GMT

my apps once works ok,once not at al,and it keeps me llog out from you tube which is annoying.+motion flow...so many issues for great tv.