topic SMP-N200 error in Other TVs

SMP-N200 error

sidblue — Thu, 22 Dec 2011 22:55:55 GMT

Hi just purchased the above unit and already stumbled across a few problems. BBC iPlayer is not working, you can access the page but some but not all programs display this message.

"Network Problem BBC iplayer was unable to connect to a required server. Please check your network connection and try again"

Would I lie to you= Works

Frozen Planet= Above message is displayed.

Country Tracks =Same message.

Another problem is I can't stream photos or music from my Windows Laptop, video files work perfectly and I see the WMP logo under the film icon but not under photo's or music. Why is this?

Software Version : M10.r.0579

Provisioning Server Connection status: Succeeded

I'm sure this is a temporary software issue (I hope) but is there anyone experiencing the same problems?

UPDATE 22/12/2011

Still no word from Sony and still the same problem, I have tried 4 boxes to date all with the same issue.

Message was edited by: sidblue

SMP-N200 error

energytab — Sat, 10 Dec 2011 10:30:59 GMT

I am having exactly the same error. Its got to be a SONY problem. I set the player on my network via cable connection. The box failed to identify it twice, on the third attempt it recognised it and authenticated the problem.

I wanted to double check things, so, I turned the box off, and exactly the same thing happened again.

Message was edited by: energytab

SMP-N200 error

energytab — Sat, 10 Dec 2011 10:35:49 GMT

Latest problem with my SMP-N200

The box has completed a firmware update. Since that time, I can select programmes on iPlayer, but cant play them.

SMP-N200 error

Catmambo — Sat, 10 Dec 2011 11:48:22 GMT

If some programmes are working and others not, then this is a BBC side problem. The netbox is just a medium and is reliant on what its being served by BBC side.

If you can't select anything, I'd try a factory reset on it - details in the Smart TV FAQ on the main page ( use the Blu-ray instructions) and see if this fixes it. Make sure you reset the device and the personal settings as well.

Thanks

SMP-N200 error

RobertM — Sat, 10 Dec 2011 15:19:25 GMT

I've got the same problem, brand new box, prompted ot load latest firmware when switched on today which I did but when I browse iPlayer it wont play any content just flashes the message about there being a network error. Other content like YouTibe and DLNA are playing fine and my Bravia TV is playing content from iPlayer OK. Is this a bug in this firmware...? Is it possible to rollback to the previous firmware...?

SMP-N200 error

Catmambo — Sat, 10 Dec 2011 18:56:12 GMT

This sounds like a problem with the BBC. Can you check the other services such as Demand Five and Sky News. Please also check if its all shows on iPlayer or just a few.

BBC seem to have identified an error which might be related to this anyway..

http://iplayerhelp.external.bbc.co.uk/help/announcements/streaming_problems

I'll check early next week and see if there is an update.

Thanks

SMP-N200 error

energytab — Sun, 11 Dec 2011 17:41:52 GMT

Hi Catmambo

I appreciate the help, but i dont believe its a BBC iplayer error. I have accessed iplayer via my pc and can watch anything very easily.

The problem I've got, which I have still got, is that when accessing iplayer on the SMP-N200, i cannot search by date, or type in a text entry, or directly play whats on the screen. Its like ceretian options just aren't there.

I have used the box for the last three weeks, without a single problem (apart from it not finding the internet on the first go). It is ONLY since the firmware update, that I cant use it.

I would like to know what to do now, because basically I bought the thing to watch iplayer on my Bravia TV, rather than my sony laptop. It is not doing what it should do.

I would also like to know how to disable the sony updates to the SMP-N200, as it was the updates that messed my laptop up for weeks.

Message was edited by: energytab

SMP-N200 error

Catmambo — Sun, 11 Dec 2011 18:58:39 GMT

BBC serves up iPlayer content in numerous different ways - I think they have over 10 if not more, different flavours of iPlayer, so just because its working on one device doesn't mean it is working on others I'm afraid as the streaming protocols used vary from device to device. As that link from the BBC says they seem to have identified an issue, but you could always email them directly and raise your concerns and see if they are aware of your particular issue?

Thanks

SMP-N200 error

energytab — Wed, 14 Dec 2011 18:02:12 GMT

Hi Catmambo

please do not take offence, but I am trying to resolve an issue with the Sony SMP-N200 and I dont find very much constructive help available.

The box is effectively useless, since the recent iplayer update OR Sony firmware update OR both. I purchased it three weeks ago for one reason - iplayer on my 40" Bravia. At first it worked fine, but since the firmware update, its next to useless.

Is it that I am the only person experiencing such a problem ? Does that mean my box is faulty.

I have attempted to contact the Sony helpline, but again, its about as easy to access as the SMP-N200

Apart from contacting BBC (and yes, they've not responded) what can Sony do. After all, its Sony I bought it from.

I also see from searching this forum, that there is another report of iplayer not working any more

Message was edited by: energytab

SMP-N200 error

RobertM — Wed, 14 Dec 2011 21:55:00 GMT

Yes energytab, you are not alone, I also have the same issue trying to stream content from iPlayer. The other services, Demand 5 and Sky are fine. I don't know whether it worked before the update to the firmware as I unpacked it on Saturday, switched on and was prompted straight away to update the firmware so I did this before trying iPlayer. I purchased this as a Christmas present so that my wife could watch iPlayer in the bedroom so it isn't going to be very well received if the issue isn't resolved.

SMP-N200 error

Catmambo — Wed, 14 Dec 2011 23:11:54 GMT

Hi all

If you are experiencing an issue, can I ask that you raise this with the call centre so a case can be opened and then engineering can try and replicate the issue? Its strange as Netbox shares common DNA with the Blu-ray players, but no-one has noted a problem on those. Secondly this doesn't appear to be impacting all users as there would be more people on here noting it. I'll grab one when I'm next in and test it on my Virgin Media connection as well..

Thanks

SMP-N200 error

energytab — Thu, 15 Dec 2011 17:11:01 GMT

Catmambo

could you please let us have the direct phone number to report this.

And possibly someone whjo could advise at least two of us how to get a refund, because the box does not work on iplayer

Thanks

SMP-N200 error

RobertM — Thu, 15 Dec 2011 17:28:26 GMT

I have just retested mine and everything is now working fine. I have used iPlayer and watched bits from a number of different program's and they all played without error. Also tested Sky News, Lovefilm trailers, DLNA streaming and Internet browsing and all is working. The only difference is I am using the built in wireless rather than an Ethernet over Powerline adapter.

SMP-N200 error

energytab — Fri, 16 Dec 2011 17:49:30 GMT

Hi Robert

thats great news.

I thought you were on to something there, as I was using the Powerline adapter as well. Have just set up the wireless, and tried it again but alas mine still does not work.

I've put a review on the box on the retailer website, so hopefully some other sucker wont have the messing about I have had.

Catmambo - can you please let me have the contact number to speak to the Sony engineer. I want to raise a complaint about this box and find out exactly whats wrong with it. I think its a disgrace to be perfectly honest

SMP-N200 error

Catmambo — Fri, 16 Dec 2011 18:32:19 GMT

As mentioned - please raise this with the callcentre directly (contact details at the top of the page) so they can help troubleshoot. I appreciate your frustration, but its not clear that this is a widespread issue, so it may be simply that your box is faulty, in which case it can be repaired by your local services centre without too much trouble..

You would need to speak to your retailer directly about a refund as your contract of sale is with them.

Hope this helps

thanks

SMP-N200 error

energytab — Fri, 16 Dec 2011 20:08:04 GMT

Thanks.

I have fixed the problem. I went into settings and selected a complete reset of the box to factory default settings.

Then re-installed the wireless connection to the router

Thats fixed the problem straight away and i can now access iplayer

I would recommend this to anyone experiencing problems with either internet connection problems, or iplayer

Message was edited by: energytab

SMP-N200 error

rbhannam — Fri, 30 Dec 2011 14:23:29 GMT

May I add my experience, which was exactly the same as other contributors. I plugged in my SMP-N200, and was prompted to update the firmware before using any features. Although the unit appeared to connect to iPlayer, most of the functions did not work. The system did not populate prpgramme listings; it did not search; there was no radio coverage at all. In short, it did not work as advertised.

I reset everything to the factory settings and iPlayer is now working. This proves to me that it was the firmware update that caused the problem.

It would be really helpful if Sony took this issue seriously instead of implying the fault is with the BBC or the user.

SMP-N200 error

dileigh — Fri, 06 Jan 2012 19:49:08 GMT

Just to update the statistics a little - I had exactly the same problem - BBC iPlayer failing to play with network error showing. That happened both before and after I updated to lartest software. Fortunately I found my way to this thread and I reset to factory settings and reloaded network settings - everything seems fine now. I don't think the beb have changed aything in the meantime!

SMP-N200 error

Red_Snow — Mon, 09 Jan 2012 16:47:12 GMT

I have one of these that also had intermittent issues with iPlayer. I did a full reset but had some similar issues.

The thing that seemed to help me was setting external DNS addresses. This is instead of my router acting as the DNS server for DHCP clients.

On my router, for the DHCP scope options; I set the DNS for clients to be 8.8.8.8 & 8.8.4.4 (these are the Google PublicDNS servers). If this is not an option on your router, you can go through the network settings on SMP-N200 and input manually. Select AUTO for all settings but set the DNS manually to IPs above - that worked just fine.

Cheers - mark

SMP-N200 error

Red_Snow — Mon, 09 Jan 2012 16:49:18 GMT

I have one of these that also had intermittent issues with iPlayer. I did a full reset but had some similar issues.

The thing that seemed to help me was setting external DNS addresses. This is instead of my router acting as the DNS server for DHCP clients.

Cheers - mark