a5100. Smart Remote Control. Unable to update as server is constantly down

[Anonymous]

Hi there,

Have you tried a factory reset?

Best wishes,

M

[abubbler]

Thank you for the reply.

I have done a factory reset, but when trying to update the Smart Remote Control, I get exactly the same message as before. I log in and the message comes up on the screen saying:

"The server is currently down for maintenance. We apologize for the inconvenience. Please try again later. (500)"

It has been showing the same message every time I have tried over the past two weeks. 

[abubbler]

Thank you for your reply. I have reset the camera twice now. However on both occasions, when I try to update, I still get the same message. “The server is currently down for maintenance. We apologise for the inconvenience. Please try again later.”

Thank you for the suggestion anyway.

[AlexandruStefan]

Have you found a solution to this? I have the same Problem on a7ii

[abubbler]

I never did manage to get it to update. However I downloaded the successor app “Imaging Edge” and as I remember it worked after a fashion. Sorry I’m not very clear but I stopped using Imaging Edge shortly afterwards as I found I didn't need it!

Sent from my iPad

[AlexandruStefan]

Thank you for the quick answer! Unfortunately googling the issue doesnt give many results so i think ill just have to live with it 

[HannahEd01]

Hey, I'm sorry guys but could you explain more? Are you trying to update the cameras? Or to download Imaging edge?

[AlexandruStefan]

 

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 hi Hannah, thank you for your help. I have uploaded the images describing the problem. Unlike the original poster, i have a brand new A7II bought a month ago. Im trying to update the already existing smart control app from the camera but when trying to log in on the sony server i get the "internal error (500)" error. I tried at least 50 times from different countries and at different times since i bought the camera.

Can you help in any way?

[HannahEd01]

Hi @AlexandruStefan, I'm sorry couldn't take a good look on the pics as they're all need to be rotated. Have you tried removing the app and download it again? it's for free: https://www.playmemoriescameraapps.com/portal/usbdetail.php?eid=IS9104-NPIA09014_00-F00002