Has the juddering issue been swept under the carpet now?

[gap300789]

It still exists

[Anonymous]

Hi there

If you can post more information in regards to your issue - I will escalate it to Sony Support on your behalf.  However as it stands, the mass issue has been resolved and any other people experiencing this problem will be on a case-by-case basis.

Cheers

[gap300789]

Once a week using my 4k box the screen starts juddering

Admittledly it is not as bad as before

55x8509c

[gofrost]

Yes the juddering is still there also it causes my tv to shutdown,and sometime the screen goes blank  and then recovers.This is with resolution set to uhd both 8 and 10 bit and hdmi set to enhanced,sky Q is not compatible with the 55xd9305 to have this many faults with a premium brand is unbelievable.Any other external source and the tv is fine.

[Anonymous]

Hi

@gofrost - Is that your model number TV (KD-55xd9305) ?  If so, ill escalate your issue to Sony. 

@gap300789 - I have escalated this to Sony Support, who should be contacting you at some point to gather more information and investigate.

Cheers

[mbmapit]

The simple answer is yes it has been and is being ignored. I received 1 reply from Sony support and since then tumbleweeds! I paid £5000 for a TV that doesn't work with the UK's largest subscription based TV content provider.

I posted here: https://community.sony.co.uk/t5/android-tv/master-thread-4k-2160p-juddering-issues-sky-bt/td-p/20817... a week ago and had no response.

My retailer is not willing to help it seems and the re-sale value is around £1500 less than I paid, but who would buy a TV that isn't compatible with Sky Q (because I would have to mention it in the interest of honesty)?

[Anonymous]

Hi @mbmapit

Can you please PM me your case ID number, and ill see if i can find out whats happening for you?

Cheers

[mbmapit]

Done 

[Anonymous]

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@mbmapit wrote:

Done 

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Thanks - will post back when I get a reply.  If its not appropriate to post publically, ill sent you a PM.

Cheers.

[mbmapit]

Just a quick update...

I am now having good communication from Sony. I have provided 3 videos of the issue as well as numerous other bits of information.

I'll let you know how it goes.