KD-49X8309c

[gavmuir]

Over the last couple of days I keep getting a message that android has stopped working on my TV, really annoying when you are in the middle of watching something, how can I fix this?

[Sean_Mc · Accepted solution]

Hi gavmuir,

Welcome to the Sony Community.

Have you tried updating to the latest software version?

Alternatively you can do a factory reset http://bit.ly/2qEmVrd

Please Note: Performing a factory reset will wipe all of your data and settings on your TV.

If you require further help, you can also get in touch with Sony Support here:  https://services.sony.co.uk/supportmvc/en/Contact/Email

Hope this helps!

Thanks,

Sean Mc

[gavmuir]

Thanks have tried a factory reset, which is a bit of pain but seems to have cleared the problem for now

[yvrobin71]

My television started playing up two days ago and I cannot get it to play ball at all. The Factory reset has not worked for me so I have booked in for help. Thank you for all the advice. 

[Phileas_m]

How do you do a factory reset, please?

Mike