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SONY X900H + APPLE TV = GREEN BARS

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MickeJGS
Explorer

SONY X900H + APPLE TV = GREEN BARS

I have some issues when i have APPLE TV connected to SONY X900H TV showing green bars

 

I have tried same APPLE TV HDMI cable on a other SONY TV and 2 other LG OLED TV, no sign of green bars during these tests

 

Is green bars X900H issue or is it a APPLE TV issue?

 

How come i got no green bars testing same APPLE TV on other TV?

7 REPLIES 7
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HannahEd01
Community Team

Hey MickeJGS, could you add pics so that we get a better understanding of what you mean?

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MickeJGS
Explorer

I tried post picture with my first post, but got a red message it was not allowed, so i don't know what format showing pictures is allowed here?

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HannahEd01
Community Team

Try JPEG?

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MickeJGS
Explorer

 green1.jpggreen2.jpg

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HannahEd01
Community Team

I see, that might be the HDMI port, did you try unplugging everything from the TV and unplugging the TV from the mains for two minutes? Also, what's the current software version on your TV?

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MickeJGS
Explorer

I can only use port 3 for dolby vision

 

It have the current version from last week

 

Don't know if 2 minute will do different when unplugging

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HannahEd01
Community Team

Hey MickeJGS, try and let me know, also I believe that you can use 3 and 4. Did you try changing the HDMI cable as well?