X85L: can’t watch Freeview (UK) internet/data channels

[haile_]

Hello,

The problem: We have many channels that appear in the EPG (both the stock Sony one and the YouView app) but whenever we try to tune into them, all we get is a silent black screen, with no error messages. These are channels delivered over the Internet and not the aerial. 

What we’ve tried:

• The TV is already connected to our WiFi and we have no problems streaming YouTube, iPlayer, Netflix, Pluto or anything else
• There are older threads by people with similar problems but they’re all a few years old and none of the suggestions apply to our TV as far as I can tell
• We’ve checked for a TV software update and it’s up to date

TV details:

KD-55X85L

Model: Bravia 4K VH22

Android TV OS: 10

Android TV OS security patch level: 1 June 2024

Kernel version: 4.19.75

Can anyone help? Thanks in advance!

[royabrown2]

@haile_ 

YouView can’t show those channels. Come out of ‘Live & Catchup TV’, and try again.

[haile_]

Hi @royabrown2

Thanks for the reply. As stated in the original post, this happens with the stock default Sony EPG too. Unless there's something we're missing?

[khouston88]

I’m having the same issue too. 

I’ve also tried clearing the data/cache and disabling and then enabling the app but still no joy.

[khouston88]

the issue seems to be the result of an update- I uninstalled the update and it fixed the issue. If you search through the topics. there are some other posts on this.

[haile_]

Hi @khouston88

This has been an issue for us since the day we bought the TV. I can’t find the thread you’re referring to, can you share please?

[khouston88]

 

sorry I’m not sure how to share the link but the above is the screenshot of the thread where others suggested uninstalling updates to fix a similar issue.

Uninstalling the update, fixed the issue for me. I hope this helps. 

[daveyh64]

Click on the link below to the thread mentioned earlier with the solution,

https://community.sony.co.uk/t5/android-tv/bbc-iplayer-on-xr-48a90k-stopped-working-all-on-line-fixe...

[haile_]

@khouston88 @daveyh64 Thank you, but it sounds like I wasn't clear enough describing my problem; the thread you've shared isn't what's happening to me. (I've already reverted any YouView updates and previously done a factory reset but with no effect, as expected - this has been happening since day 1).

There are dozens of channels showing up in the channel list/EPG that require an internet connection, but for whatever reason tuning into these just results in a black, silent screen. This happens in both YouView and the default Sony EPG, so it's clearly an issue with the TV as a whole rather than an individual app. The TV is definitely connected to our wifi  - things like YouTube, Netflix etc all work fine.

These threads show the problem I'm having but are each several years old:

• https://community.sony.co.uk/t5/android-tv/freeview-internet-data-channels-not-showing-on-kd-65xh929...
• https://community.sony.co.uk/t5/android-tv/kd55xh9505-unable-to-view-some-freeview-channels/td-p/373...

Sadly, the suggested fixes in those threads have no effect, or are outdated for my model (using menus that don't exist etc).

[royabrown2]

@haile_ 

There are a range of channels in the 251-299 area that YouView won’t show - is that dozens?

Or do you have channels outside that range that also won’t show, and can you quote what numbers they are?