My music is stopped !

[Aliaredzuan]

#sonyexperiac5ultradual

#musicproblem

[Martin1]

Hi @Aliaredzuan, I am sorry to hear about this.

Could you please elaborate your question a bit? For example, Is the music playback paused at random or are you not able to play music on your phone at all?

Please return with a more elaborate question and I will do my best to assist you! 

[Aliaredzuan]

Everytime i want to open the music.it say ' unfortunately,music is stopped'

[Martin1]

Thank you @Aliaredzuan for your quick reply!

In that case, have you tried clearing the data for the music app? This will reset all settings for the music app which might do the trick. In order to do this, find and tap Settings > Apps > Music > Storage > Clear data > Tap "OK" > Restart the phone.

Another thing that you can try is to restart your phone in safe mode in order to see if the music app behaves the same there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here. 

Try these measures and let me know how it goes!