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BDV-E3100 wont play blu ray discs

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bigmacsdad
Explorer

BDV-E3100 wont play blu ray discs

I'm having problems trying to play Blu Ray discs on my Blu Ray player! My BR discs WILL play on a borrowed Panasonic unit but, when loaded onto the Sony machine, I get a "No Disk" message on the user interface screen. I have connected the Sony unit to the Internet and have downloaded the latest updated firmware. I have also done s system re-set to original factory settings (this retained the latest firmware version). I have been to my local Sony retailer and advised to contact Pencoed direct - no joy as the service line is constantly engaged. Has anyone out there had the same issues with playing Blu Ray discs on this product - and solved the problem? I'd really appreciate some ideas thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
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bigmacsdad
Explorer

Hi Roy. Procare lens cleaner did the job! 

Thanks

View solution in original post

4 REPLIES 4
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royabrown2
Hero

@bigmacsdad 

 

Have you tried a lens cleaner?


My favourite bedtime reading is a Sony product manual…
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bigmacsdad
Explorer

Thanks, royabrown2, I've ordered a lens cleaner from Amazon, expecting it tomorrow. I'll let you know how it goes, cheers.

profile.country.GB.title
bigmacsdad
Explorer

Hi Roy. Procare lens cleaner did the job! 

Thanks

profile.country.GB.title
HannahEd01
Community Team

Hey bigmacsdad, glad to hear it! Thank you for updating the thread.