HT-ZF9 sound drops out

[GB-London]

Our HT-ZF9 with rear surround speakers puts out some terrific sound. But, almost two years on, annoying random audio drop-outs continue. The unit, along with all of our other gear, is connected to our Sony KD65XF9005 with high-quality HDMI 2.0 cables. This issue was documented by consumers shortly after the HT-ZF9 was introduced two years ago. We keep the system software up-to-date. Hard resets by cutting power to the unit work as a fix less and less.

I'm stunned that Sony has not come up with a resolution yet. 

Is anyone else still experiencing this problem. Has anyone solved the problem?

[rjm1967]

Hi,

Not an issue.  The connectors are indeed hidden in those locations. I think the sub one just needs prising off. 

Apologies, but I don’t remember if the sounds cuts were from both, or just the sub. Certainly since hardwiring the sub they went away.

Hope that helps.