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September 2016
September 2016
2 different problems: black screen and low torch.
Hi, I had a problem with my sony xperia m5. Today, using chrome it freeze pressing the keyboard, then the screen go black and it will not answer to touch or.nothing. I pushed the on/off swith on the right but nothing happened, it at least gave me a little vibration two or three times randomly. It received calls and messages, i can hear the sound but the screen remained black. (87% of battery)
After putting it on charge it restarted, and now works.. What's the problem? Will it reappear?
Problem n. 2: i can see that the flashlight it's a bit low using the torch, and it's stronger in flash during taking a picture. Why? Can i resolve it?
Thank you
After putting it on charge it restarted, and now works.. What's the problem? Will it reappear?
Problem n. 2: i can see that the flashlight it's a bit low using the torch, and it's stronger in flash during taking a picture. Why? Can i resolve it?
Thank you
7 REPLIES 7
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September 2016
September 2016
If it only happened once, it could've been an app acting up but you can get your phone inspected by your Local support
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September 2016
September 2016
I'd prefer to not sending my phone to the assistance, because i had an xperia m4 aqua gone there twice for two different problems, and after i stayed a month without my phone they changed it with m5. I hope you understand that it's better if i can resolve that problem by myself.
What do you suggest?
What about the torch?
What do you suggest?
What about the torch?
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September 2016
September 2016
Repair the phone with XC and see if it improves, also, you might want to go to a store and test side by side the camera flash/torch
Alternatives on How to backup Xperias
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September 2016
September 2016
Thank you. I will try it tomorrow and i will let you know!
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September 2016
September 2016
@Bob12 The torch thing has been covered here:
/t5/Xperia-M5/Xperia-m5-Flashlight-not-working-full-power-after-marshmallow/m-p/1153607#U1153607
alexdon
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September 2016
September 2016
thanks! but as you can see, there's not a solution.. maybe sony have to resolve this problem with a minor update
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September 2016
September 2016
After reinstalling update torch didn't change.