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Black dots on camera sensor? Same problem as Xperia z

SOLVED
ispammee
Visitor

Black dots on camera sensor? Same problem as Xperia z

My 1 week old Xperia m4 aqua dual has a problem on the camera sensor, i never removed the back screen protector, never dropped my phone, i tried to remove it and test if the problem still persist, but yes the problem do persist, i tried submerging the phone to clean the phone, still, can anyone help me?
11 REPLIES 11
xxclarice
Visitor

Screenshot_2016-04-20-22-18-35.png

Hi! I have here a screenshot of my camera screen. My screen is okay but everytime I use my camera, I see this. It's like it's divided into a dim part and a lighter part. Can you help me why this is happening? Is it because my camera lens is dirty? It was okay a week ago and then suddenly, this happened. I would really appreciate if you can help me with this. Thank you so much.

zyxxyz
Visitor

You could try cleaning with microfiber cloth (or soft COTTON).

However, if the problem does not disappear, please check with SONY support (there may be dust UNDER the back panel - thus not user cleanable). Your phone should have warranty, so go and check it out!