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Welcome to the community.
Before sending it to repair you can try a software repair. It will re-install Android on the phone and may help, but if it does not work, then your issue is likely physical and you will need to contact your local support team.
Welcome to the community.
Before sending it to repair you can try a software repair. It will re-install Android on the phone and may help, but if it does not work, then your issue is likely physical and you will need to contact your local support team.