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Black screen

SOLVED
NoniH
Visitor

Black screen

I hv Xperia M2 it goes to black screen for 20mins atlist 4x a day,i have upgraded my software but its even worse now.Is there anything manual i can do b4 i send it to repairs???I cnt ecen open it to take the battery out as its sealed...!
1 ACCEPTED SOLUTION

Accepted Solutions
CameronT
Champion

@NoniH,

Welcome to the community.

Before sending it to repair you can try a software repair. It will re-install Android on the phone and may help, but if it does not work, then your issue is likely physical and you will need to contact your local support team.

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2 REPLIES 2
Phy
Legend
Legend

You should contact Sony Xperia support.
http://support.sonymobile.com/global-en/contactUs/
CameronT
Champion

@NoniH,

Welcome to the community.

Before sending it to repair you can try a software repair. It will re-install Android on the phone and may help, but if it does not work, then your issue is likely physical and you will need to contact your local support team.