Can't record or play videos

[Mariannarosam]

I recently bought this device and I must say I'm very disappointed because the notification sounds stopped working out of nowhere and mostly I can't record or play videos on apps such as snapchat and instagram. Is there anything I can do about it?

[Hampus]

Hi,

Could you please elaborate? Which notification sound has stopped? Is it for any specific application or for all functions that uses notification sounds?

What happens when you try to record a video with these applications? Any error message or what happens? Are you able to record a video with the preinstalled camera application?

[Mariannarosam]

Yes, all applications that use notification sounds have gone mute, and there's an error message that reads "video cannot be displayed" and when I record videos even with the camera, the result is that the screen gets black and there's no sound or anything.

[Mariannarosam · Accepted solution]

Actually, resetting it solved both problems

[Hampus]

Did you do a factory reset or what kind of reset did you do? Glad to hear that it's now working.