Lost ringtones preview

[dragoverde1]

Dear friends,

during a bad cleaning operation I cancelled the ringtones preview and now I can't choose any ringtone by earing its preview.

May you help me, without making a total restore of the ringstone?

[_alexdon_]

Yes, go to settings-apps-all,tap on 3 dots and reset app preferences.

[dragoverde1]

Thanks for your quick reply, but I didn't obtain any result.

There is another possibility?

[_alexdon_]

So what exactly do you mean by preview? 

[dragoverde1]

When I want to change ringtone I go to the list of all sounds and I choose one of then.

Till yesterday after the choice I heard the new sound and I fixed it.

Now I can fix the sound, but I don't hear it.

[_alexdon_]

Are you sure the steps provided by me didn't help? What if you go to sound picker and clear defaults?

[Christofer]

Hi @dragoverde,

After you reset the app preferences and went back to choose a ringtone you should have been asked which app you wanted to complete the action with. Did you choose the one called Sound Picker here, or did you choose another one?

[dragoverde1]

Only now I answer to both, because I have some time to spend for my smartphone only in the evening/night.

So, as Christofer wrote, I made all these steps and I choose the Sound Picker (in italian is called "Selezione Suono" with an icon similar to a musical note; isn't it?). Other options, that I didn't use, were ES File Explorer, File Commander and Media Storage.

In addition and answering also to "alexdon" I can say thet when I reset preferences it didn't seem that something was happened. Is it right?

[_alexdon_]

That should reset your app choice for opening some file formats. But it is strange.

Can you check if the same occurs in safe mode?

[dragoverde1]

Now it's going to be late for me, but tomorrow I'll try to make what you suggest.

For using the safe mode how have I to proceed?

In this condition will I lose my data as per factory reset?