Has anyone had a GOOD experience with the Xperia launch fault

[paulell45]

Hi,

The title say's is all really. Most, may be all of us who purchased an Xperia S Tablet at launch were sold a faulty unit. Sony told, what are presumably,  as early adopters, some of their most loyal customers, that there was a problem with water resistance with the tablet. We were asked to wait for a few weeks and eventually it was confirmed that tablets had to be returned by courier for repair. This was meant to take 5 working days. Has anyone had their tablet back yet? Is there anyone whose tablet isn't waiting for parts? Has anyone managed to get Sony to actually offer a refund? Has anyone been offered a brand new tablet to replace a faulty unit?

I'm not going to threaten never to purchase Sony hardware again. I'm based in the UK and have e-mailed the BBC consumer programme Watchdog about the selling of a faulty product not fit for purpose, reluctance to offer a refund, refusal to offer a new replacement, and a recall with no parts in place to affect a repair. I received a callback today and am speaking to a researcher again on Monday. If you are in a similar position post here as they may be interested in your experiences as well.

[fee.666]

hi Paul,

I have had very poor experiences with the Sony Store and the telephone helpline. See my thread below .

https://www.sony.co.uk/discussions/thread/170347?start=0&tstart=0

The day after  purchased, I was told by the Sony Store, that the Xperia Tablet needs to be returned for repair! 

One day is use!!!!    The Sony Store has not offered any helpful advice.

I have called the Sony telephone helpline  and have been promised call-backs, but nothing.  

I would be happy to talk to your researcher too if he or she wanted to call me.  

I have sent you a private message...!

fee.666

[skimpychimpy]

I too would be happy to talk to a researcher as well. My issues have been fairly well documented here: https://www.sony.co.uk/discussions/thread/172403?start=30&tstart=0 from the initital problems to the situation I find myself in now: over 2 weeks without a tablet and no contact from Sony, unless I have intitiated it.they have promised replacements but have never delivered.

I am starting a legal compensaion claim against Sony for the not fit for purpose item which they sold me but more so for the way they have handled the entire situation!

[pauglove41]

I bought mine from Amazon. When I checked the serial number it came up as one that was potentially at fault. I spoke to Sony (who were very helpful) but I was told that if a fault was found, it would be repaired. I was also told that if there was no fault then I would be charged for diagnostics. After all this I decided that returning it to Amazon was the best option and getting a refund.

Returned it to Amazon and received refund and today successfully bought a Nexus 10.

I will buy from Sony again, but I won't just jump in like I did with the Tablet

[Mashawan]

Hi,

I have most definately not had a good experience.  My tablet stopped working a few days after I purchased it direct from Sony in September. 

Sony have refused many times to give me a refund.  I have been told to wait until the repair is complete before I can get a refund.  The only problem is, there is no longer an estimated date for the repair.

So day 54 and counting, no tablet, no refund, no replacement, no apologies.

[AnnoyedWithSonyUK]

I think it is now safe to say Sony have failed in the tablet market. My original S is still woking reasonably well. Locks up evey now and again but looks like any further support is nonexistant (see my post on original S PSU and the one by Thalamus on Jelly Bean). I wonder how long they will support the Xperia as sales will now be very poor.

[paulell45]

What I find most remarkable is that Sony think that they can get away with refusing to give refunds for a product that they admit was faulty at launch. In view of the new information posted here I'm going to ask my credit card company to freeze payment. I think a copy of this thread will help them agree. I'll post what happens.

In the meantime if you are in the UK could you consider registering a complaint on the Watchdog website. The more people who do the better chance they will take Sony to task.

Finally despite getting a garbled call saying parts had arrived to repair my tablet online it still shows parts awaited!

[Mashawan]

I sumbited my story to watchdog.  Hopefully enough people will join in.

I tried to speak to a supervisor to escalate, and I was refused.  Also I tried to resiter a complaint, but was given a bogus email address to write too!

Unbelievable behaviour from Sony.  I get access to corporate lawyers as part of my company benefits so I am going to start legal action today.

Good luck everyone!

[paulell45]

I'm now awaiting a form from by credit card company to formally dispute the debit charge for the tablet.

[fee.666]

Paul,  any news from Watchdog?

Hi Thalamus,

just received an email from Sony Support telling me to update to release 6 and it will solve the issues.

I can pm you the persons name if you want me to.

Amazing to wait and wait just to get that kind of response, especially as I already told them I had updated to release 6!!

fee.666