Z5 premium microphone not working

[Sirchrono31]

Thats the problem, either i do the call or receive them, the other dosnt receive my voice or any sound at all, i Just have my Phone for 4 days and already dosnt work any sugestions before i go to change it?

Thank you!

[_alexdon_]

Test both mics in settings - diagnostics first.

[Sirchrono31]

I already try that the primary dosnt work the secondary works that i assume that is the Speaker.

So i turn off Google now so any other suggestions?

Thank you for your time.

[_alexdon_]

Sorry, you can only test the main mic, the secondary is just for noise suppression. So the main one works? @Sirchrono31

[Sirchrono31]

Nope

[_alexdon_]

If the device is relatively new, I don't think it's software. However, you can check if the same occurs in safe mode first.

[Lord_viridis]

I agree^^^
Test safe mode and if still no joy, try repair installation using xperia companion just to rule it out. Then if no joy, return for exchange.
Good luck

[Sirchrono31]

Oki doky i try Xperia companion and come With the news

[Sirchrono31]

Safe Mode no luck so far

[_alexdon_]

@Sirchrono31 Both failed? Time to return the device unfortunately.