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IPlayer no longer opens when selected. All other apps open ok. This app also can’t be uninstalled and re-installed. Any help appreciated?
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Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps
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Hi @smokestack1964 I would start with a soft reboot. Hold down the remote power button until you see Restart. There is an outside chance that you may have to do a factory reset.
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Thanks, I’ve tried that and it didn’t work. I’m not factory resetting the TV as can’t be arsed to go through all the set up again.
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Is your software up to date?
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Yes it’s up to date, SonyUser.
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Hey, you can try and clear cached data on your TV by following the steps here: Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. I hope this helps.
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Thanks Elodin. Unfortunately that hasn’t worked. Appreciate the input.
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I'm having the same problem on the XR-55A90J - None of the British TV apps work (BBC iPlayer, Channel 4, iTV). You tap on the app and nothing happens. I have the latest software and have rebooted the TV, no change. Other apps like Netflix or Disney+ are fine.
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Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps
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Thanks Elodin! That’s fixed it for me.
It seems strange that that particular app update caused those problems.