Checking the weather?

[dorsetdave]

Hello

New to the Community having recently bought the A80J 55".   Great tv and have set it up to my satisfaction but one thing bugs me, although to be fair its a minor point, I can't find how to get the "Show weather for your area" option to work.   I have gone into Ambient Mode and set the temperature to centigrade and pressed Start now but nothing happens.  Perhaps I should go back to looking out of the window to assess the weather.☂️

[Elodin]

Hey, can you try and clear cached data on your TV by pressing Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. Also can you check if you have a google account registered on your TV? I hope this helps.

[dorsetdave]

Hi Elodin 

I have cleared the cached data, reset the weather option and pressed "Start now".  All that did was bring up the clock screensaver but no weather related information.   Yes I do have a Google account registered to the TV.   Thanks for your response I appreciate you trying to help.

[HannahEd01 · Accepted solution]

Hi dorsetdave, try the below: 

-Unplug the TV from the mains and restart your router.

-Update the TV:

https://www.sony.co.uk/electronics/support/oled-tvs-android-a80j_a83j_a84j-series/xr-55a80j/software...

-Test on a personal hotspot connected to your TV instead of Wi-Fi. 

-Perform a full reset: https://helpguide.sony.net/tv/iaep1/v1/en/08-01_03.html?hl=factory

Of course, test after each step, let me know what happens.  

[dorsetdave · Accepted solution]

Hi HannahEd01

Happy to report I now have on-screen weather information when required.  Thanks for your help, much appreciated.

[HannahEd01]

Hey dorsetdave, I'm glad to hear it! Could you let me know which step did it for you? 

[dorsetdave]

Hi Hannah

It was the factory reset that finally fixed it.  Thanks again.