KD-55XF9005 Randomly take over a minute to turn on.

[IKB250]

About half of the time the TV turns on instantly from the Sky remote(just turning on the Sky Q box), Sony remote or via Alexa on the Sonos beam.

The rest of the time it will turn on with the Sony remote or by a long press on the Sky remote power button but takes just over a minute to turn on! It will not turn on by Alexa or other HDMI  devices.

when it takes a long time I get SONY then coloured dots which turn into Android.

Its as if it has been rebooted by a long press on the Sony remote.

it is completely random and is not affected by how it is turned off! It is running the latest firmware.

Any ideas?

[Anonymous]

Hi there,

Have you tried a factory reset?

Best wishes,

M

[IKB250]

Hi,

ive updated to latest software and some a factory reset with no improvements.

Ian

[raXXuz]

I got the exact same issue.

Android 8 on Sony TV's started this issue. Sony states that they have fixed this issue.

https://www.sony.co.uk/electronics/support/articles/00223423

The problem is not solved and i would say that it has alot to do with the "HDMI ARC std" which  seems to be used and modded by suppliers. Sonos for instans seems to send a Deep sleep signal to the TV after a few hours and for some reson this causes Android 8 to crash. This results in the reboot an prolonged startup of the TV.

https://community.sony.co.uk/t5/android-tv/android-8-0-oreo-bug-xf9005-reboot-automatically-when-tur...

The big question that i have (my xf9005) barely a year old should I try to get a new one because mine is faulty?

Should i wait and hope that Sony or Sonos fixes the issue if anyone recognises the issue to begin with?

The problem does not exist on Android 7, i had before my sonos a Sony MT-HT500 Soundbar wich did not cause this issue. Though this soundbar has a poor motherboard so after 8month it is in for repair a second time for the exact same problem. 

[IKB250]

Thanks, I have just connected my Sonos beam using the optical output...we will see if it helps!

[jorgen.frejso]

Same issue here with a XD-8505. TV does the full android reboot when turning it on with the remote.

Seams like it's related to ARC, but it was working without issues before an update that came about a year ago.

I can test connect the soundbar with an optical cable, but I'll guess I will loose the ability to control the soundbar via the TV remote. 

[Joe_Dohn]

Have you checked the support page of the TV for the latest software version? From the model number snippet you attached, I think it may be v5.435.

[royabrown2]

@IKB250 

A long press on the Sony remote power button (>5 seconds) will soft reset the TV.

It sounds like this is what is happening when you long-press the Sky remote.

[royabrown2]

xxxx

[IKB250]

It wasn’t the long press scenario, it was the ARC connection to my Sonos beam, it’s connected using the optical input now and as been fine for a few months.

I had a software update a week or so ago so I may try the ARC again.