KD-55xh8196 Sound

[Keith59]

Hi, can anybody help?
i have a Sony Bravia KD-55xh8196 tv. It is eight weeks old, after 10minutes the sound becomes intermittent it does not seem to happen on youview channels.

The tv updates are up to date. 

[josteve40]

Have exactly same problem with a KD-48A9. Began last Friday and still unresolved. 

Several recent posts in the Android TV section with the same issue.

[Joe_Dohn]

Have either of you tried clearing the cached data on your TVs? (Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached data - Clear)