No Netflix 4K KD-55X8509C or upscale

[DerekTSO]

Hello all 

I've had this a week now, and up until Thursday I had Netflix 4K running and twas fabulous...then all of a sudden, any 4K content will play in standard definition. It keeps telling me needs the input in 1080, and it is if I put in the info button on the remote. I cannot even choose the option in cinema modes, mastered in 4K is greyed out and gives the same message.

any idea what's going on?

[Anonymous]

Hi there

Mastered in 4K is nothing to do with Netflix.  Suggest that you reboot your router and then the tv.  

Cheers

[DerekTSO]

Thanks Qunnicus, I done what you've said and no change.

if I run a 4K from Netflix, and press the info button, it says 2160 which I understand is 4K across the bottom. Now if I run a HD movie, change to cinema pro, and try to master up, the message is "Available when input is 1080".

i get the same via my NAS, but the mastered option is fine if I run through my bluray player.

Im sure a few times the screen signal option changes to the 3840 x2160, but haven't seen that for a while.

Im using wired option, I'm sure it's running at 50megps, I seen that yesterday but can't find it now. The lack of online manuals is a pain but have you guys here to help. 

Whatever suggestions are welcome, before I pick up the phone

[Anonymous]

Hi there

What Netflix movie are you trying to watch - this is so i can test it for myself in cinema pro.

Mastered in 4K option is only for blurays labeled as 'Mastered in 4K' - but they are still 1080p movies, not 4K.  See this discussion HERE

Anyway, only a few movies on Netflix are 4K.  If you can get back to me on what movie, ill test.

Cheers

[DerekTSO]

It was the new crouching tiger, and then the waterfalls, flowers ones on the 4K tab that give me the 1080 input issue

[Anonymous]

Hi there

Ive just tested all 3 of those example 4k videos.  All of them are playing back at 2160p resolution.  I can change picture mode to Cinema pro too, by going to thd action menu.

A couple of suggestions:

1. Goto your account settings in netflix and change playback settings to 'high'
2. Test the speed of your internet connection and ensure its adequate for 4k ( speedtest.net )
3. Does your TV have the latest firmware installed?
4. All else fails, try a factory reset, as this can fix many issues.

Cheers