Youview Players Error Message.

[Stevesrt]

Hi I have a Sony KD-43XD8099. When on Youview I select Player's BBC iPlayer ITV Hub All 4 and My 5 - I keep getting error message - "An error has occurred please try again later" I have tried several times now and no joy. Any ideas anybody please.

[LightFoot]

Hi @Stevesrt 

Are you running the latest software?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xd80xx_x80xxd-series/kd-43xd8099/software...

[Stevesrt]

Yes have latest software 👍 

Thought I unplugged the TV from the mains see If that made a difference, I left it for a couple of minutes switch it back on and all was ok until I came out of youview, I went back in again to the Players and had the same error message.

I have to keep switching it on and of at the mains to be able to watch the Players.

[SkyNet404]

This might be a cache & Data issue, so I would recommend clearing it, and test it once more. 

You can find the Cache and data in the Settings through ''Device Preferences'', then ''Internal shared storage'', it will be ''Cached data''. 

Hope it helps. 

[Stevesrt]

Hi I have cleared the cache & data but does not clear to zero and I still have the same problem. I reset the TV via the handset when it is switched on - the players all function ok till I turn the TV off and I have to reset it again to work.

Thank for your help but I feel that this can't be resolved. 

Steve.

[Griffin_door]

Hi Steve, have you tried disabling youview then enabling it/setting it up again?, head to settings>watching TV>channel set up then Youview.

Also, has it been like this for while or is it recent, as if it's recent you might wanna try the factory reset to check but i would leave this as the last resort since you will have to set up the whole TV from the beginning

[Stevesrt]

Hi Yes I have done that and still the same, as for how long the fault I've only just come across the fault, as I mainly use my Humax box for TV and record but It does not support all4 to stream. 

I guess I'll have to do a factory reset 😟