Playstation contact support

[vasilisnik]

Hello.Every time  is  very  difficult to me  to  find  a  field  form  or  ''email  us''  support  at  playstation site.I know  that  offered these  options  like  ''regural''  sony site do  but  i  do not remember where it  is  and  always  i am  looking,again  and  again....Any help please?

[TheGOAT]

@vasilisnik Try these contacts, email: help@uk.playstation.com Or you can call them on 02035382665. Check this as well: https://www.playstation.com/en-gb/support/?country-selector=true

[TheGOAT]

@vasilisnik No problem, what country are you located in or which language?

[Thalamus.]

I would say Greece judging by the flag icon on Vasilisnik’s profile picture..

[owaahz]

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Subject: Urgent Request for Resolution on DualSense Controller Issue - Follow-up on January 24th Call

Dear PlayStation Complaints Department,

I hope this message finds you well.

I am writing to escalate the ongoing issue with my DualSense controllers and my recent interaction with your customer service team on January 24th at 4 PM. During this call, I was informed that there is no complaints department available and that all supervisors were busy. The representative I spoke with seemed to imply that there was no recourse or further action I could take regarding my situation, which is deeply frustrating and disappointing.

I was also told that once a product is purchased from Sony, there is essentially no opportunity for feedback or escalation. In fact, I was advised that as per Sony's policy, the only option I have is to dispose of one of my controllers, despite purchasing both controllers along with the PS5 console. This is simply unacceptable, and it is concerning to hear that customers have no option for resolution or further discussion regarding a product issue.

To summarize:

1. I initially reached out for support regarding both of my controllers, and after following the instructions to send both in for repair, I received one controller back replaced, but the other was deemed "out of warranty" despite both controllers being purchased at the same time.

2. I was informed that Sony will only replace one controller, and the other is to be discarded according to the company’s policy.

3. When I attempted to escalate this matter during my phone call on January 24th, I was informed that there is no complaints department, and I was unable to speak to a supervisor.

This situation is extremely frustrating and reflects poorly on Sony’s commitment to customer satisfaction. I urge you to review both my case and the phone conversation, as I believe this is not the standard of service your customers should expect.

I would appreciate it if you could provide a resolution by replacing the second controller and providing clear information on the return process for the faulty controller. Additionally, I request a follow-up from a supervisor or someone from your complaints department to address my concerns and ensure this issue is resolved in a timely manner.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Ammar