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Hi all,
To avoid having several thread son the same subject I thought I'd try an let you know what I believe has happened so far, please don't shot the messenger after all I am only a user like yourselves & DO NOT WORK FOR SONY..
As you all have noticed Sony do not have technical support on the weekends, one of the 'Experts' noticed several users posting regarding RDR machines either stuck in Update or Digital channels missing and emailed one of our contacts in Sony this morning but as far as I am aware there has not been a reply..
I have also noticed that the newly appointed Community Managers have as also flagged this issue to their dedicated team (see post), unfortunately as it's the weekend I wouldn't expect any information to made available until Monday..
Quinnicus has posted two temporary workarounds that will hopefully allow you to use your RDR's..
For those stuck in Update please click HERE
For those with the No Digital Channels Issue please click HERE
I can imagine that you are frustrated by the lack of official response from Sony but could I ask that rather than creating several threads on the subject you instead just click on Me Too on this thread that will indicate how many users that have visited the forum are affected by the problem..
I am affected by the current RDR Stuck in Update or no Digital channels issue & have clicked on Me Too
UPDATE:
Hopefully the EPG is on your Sony RDR devices should now be back to normal..
I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:
Solved! Go to Solution.
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Hi,
System Normal all fouled up Friday night, then stuck in update Saturday
- ended this by press and hold power off on box (3x hdx870). This Sunday
morning did exactly the same - stuck in update - left until this
afternoon before power down in the same way - when they came up - the
went into disk repair mode - they were working - digital channels
worked, program guide normal, even did test recording - have quickly
unset automatic sw updates though.
Updates normally run 9.am to 9.am - so perhaps today's/Sunday's is the one to allow download.
Regards
Alan in Chelsea.
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I see this made it onto the bbc news tech page: http://www.bbc.co.uk/news/technology-23395516
So is it the auto SW update which broke it (I already had 1.70 and mine still went wrong) or a change to the EPG broadcast? All good questions - any answers??
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it was a fault on the epg data , probably a missing character or typo
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I had this problem with my RDR-HXD890 but I seem to have found an unmentioned so far fix for it. I still had some control of the unit via the remote control so I did what it said in the manual if it behaves erracticaly and switched it off then pulled the plug out and waited for a while before plugging it back in. I had to go through this procedure twice before normal operation resumed. Was I just lucky or has anyone else fixed the problem this way?
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Merci
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Yep, seems to be fixed now. Re-do Easy Setup for UK.
Colour scheme has changed mind.:smileyhappy:
Thanks everyone.
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Dangerous -_Dave, Might you be able to take a quick picture of the new colour scheme and share ?
thanks
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Sony let's have solution please and make sure you let people know about it.
I'm in the software industry, responsible for releases, the first thing you do is test it, the next thing you do is don't release it on a Friday!