MXTP created problems for me.

[thebelgian]

I recently bought me the xperia M4 aqua dual and configured the Myxperia service on the device. After day 3 I restarted the M4.

As the M4 was started up the MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.

When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4 and my hope for a good working security system is all lost. 

Thanks Sony.

[Uliwooly]

@thebelgian

I'm sorry to hear that, contact your local Xperia Care, they should be able to help you. 

http://support.sonymobile.com/global-en/contactUs/

[jbblh]

OK, same problem on my side. Full access to my Google account as well as to MyXperia account. I can locate the phone and make it ring, but no way to unlock it... quite a problem after using it for three days! Happened exactly the same way: locked after a restart.

Just hoping that local Xperia care WILL be able to help... not just should... and if nothing works out, does Sony pay back? Or should have I stayed on Wiko?

jb, fairly disappointed. 

[Uliwooly]

@jbblh

I can't answer that question, only your local Xperia Care can. 

[thebelgian]

I contacted the Xperia care. But all they could tell me is to send it back to the place where Ibought it and they'll send it back to Sony to unlock the device. A bit dissapointed as I hoped they would just have to push a few buttons and unlock it from distance. Hopefully not too much time passes by as my M4 is getting fixed. But one thing I do know is that when I get it back I'm NOT going to configure the MyXperia security again.  

[Nishma5]

omg..!! even i am facing the same issue now! how did you got it reset? whats wrong with sony? i was shocked when i saw its locked all in a sudden.

could someone help me to get my phone reset? 

[thebelgian]

Just came off the phone with the shop I bought the M4 from. They are more helpfull then the Xperia care people. The guy from the shop had a few calls before from people with the same problem. In the recent update that I installed just before the M4 locked had a bug in the software that caused it. When i send my M4 back they'll send it to Sony and replace mine. If it's Sony that replaces the device or the shop, I don't know. So now it's just a matter of being patient.

[rexdawson]

Same problem for me too I got locked out today afternoon, did anyone find a fix for this.

[VivianChen]

Hi, do you ever activate "Protection by my Xperia" from Settings> Security ?

[Johan]

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@jbblh wrote:

OK, same problem on my side. Full access to my Google account as well as to MyXperia account. I can locate the phone and make it ring, but no way to unlock it... quite a problem after using it for three days! Happened exactly the same way: locked after a restart.

Just hoping that local Xperia care WILL be able to help... not just should... and if nothing works out, does Sony pay back? Or should have I stayed on Wiko?

jb, fairly disappointed. 

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@jbblh

I'm sorry to hear this.

Do you happen to remember which build number the phone is running on? (Settings > About phone > Build number)

It would be great if you could send me your software details along with the IMEI number of the phone in a PM.