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vishnu1904

Hi Good day,

i recently got my sony xperia M5 and a few days ago the battery went completly dead, so i left to charge for a couple hours. I try to turn it on but no luck, also the red light led light was still on. I call the support tem to assit me which they told me to download Xperia Companion and do a soft ware repair, which i try to do but no luck. When it prompt to press Vol down and jack in noting pop up. the power and vol up doesnt work also.

Uliwooly

@vishnu1904

XC won't work if the battery is dead try this

remove both the SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2-3 hours > repair it with XC

vishnu1904

i pressed power and volume up but i didnt get any vibrate but the red light is still on

Uliwooly

@vishnu1904

Make sure that you follow ALL the steps

vishnu1904

yes i follow all the steps but i held it for ten secs but it didnt vibrate but i still left it to charge

btw thank you for your reply

vishnu1904

So i did what you said and try to run XC but no luck, but the red light is still lit any more stuff i can try

Uliwooly

@vishnu1904

you have to contact your Local support

vishnu1904

local support couldnt help one bit. do you know where i can send it so the problem get resolved

Alphatron

Possible cause could be overdraining your battery a lot of times. it happened to my old xperia z1 when i tried to benchmark a power bank's actual capacity (in mAh) by draining my phone and then charging it via the power bank. Maybe after 10 runs, showed the same symptoms you described above.