No Google services after the phone was repaired

[khush2990]

My m4 aqua was not charging.. There was some problem with my charging socket therefore, I gave my phone for repair.. I got my phone yesterday,but it was not having any Google service(no Google search engine,no play store no Gmail)which doesn't allow me to download any basic apps also. I talked to the customer care and checked if my app is not disabled in settings but it was not there at all. I did factory reset nothing happened.. Finally I connected my phone to laptop and with the help of Sony companion I did software repair. Still no output... What to do.. Frustrated now

[Neo90]

I'm trying to login into my Google account after the reset I made due to my device denying to update my Xperia. Now I tried to login it only allows me to fill in in my email then followed by me password, it loads and automatically goes out to ask me to type my email and password again.

Please I need to access Google play and other important information and that I can't because it does not go through.

[CameronT]

Hi @Neo90,

Welcome to the community. I am sorry to hear you're experiencing this issue.

Had you changed your Google password in the last 72 hours when you tried?

[Martell76]

I have the same problem with a XperiaM4 aqua.

[india7]

I am unable to log in my Google Id.. It's does not responding..... I tried a new Id but it doesn't work....

[Jamie2884]

When trying to login to Google pay Store, phone accepts Google login details but then simply loops back to sign-in page. On checking 'Accounts' Google account is not listed on the phone, even if account details re-entred as a new account. Have tried re-boot and factory reset.

[Guarionex]

New from the box, my Xperia m4 aqua wont allow me to register my google account.

Whenever I try to add my google account to open Google Play Store, the app wont start and returns to ask me to add the account again and again.

On the browser, I can loging to all my google services (Youtube, gmail, etc) but my Xperia wont let me add my account to be able to use Google Play

I have: 

   Check the date

   Clear Google Play and Google Services cache

   Factory Reset

   Used different WIFI network connections

Nothing seems to work

What is wrong?

Should I throu it in the wastebasket?

I need help?

[bhomax]

I have the same issue. Has anyone here got this issue resolved? Thanks

[ariascekik]

Hi team,

I'm having an issue with the xperia M4 Aqua, I reset it from factory values on Sunday Dec 19th and after I tried to access my Google account to you know basically make it work, it won't let me. I've seen it's an issue with this model since a couple of days ago and I'd like to know if you will come up with the solution. The model is awesome and I really want to get it to work. Please help us!!

[Uliwooly]

@ariascekik

what you described seems more of a hacked Google account 

[ariascekik]

No, I have 3 more devices with the same Gmail account. It was working fine. Then, I performed a factory reset and 15 minutes later it did not work. I'm kind of worried this is not fixed soon.