Sony Xperia M5 4k video problem

[AliMuradov]

Hi i have been using Sony Xperia M5 for 2 months and recently i wanted to use the 4k video but whenever i launch it it displays me a Error called "Unknown error stopped the app" and i had some issues so i will be very thankfull if you can give me an advice with this problem.Thank you sorry for the wrong spelling.

[Jake-SonyXperia · Accepted solution]

Hi AliMuradov,

Welcome to the community,

Sorry to hear about this, however hopefully we can help resolve this for you. 

First, can you try clearing the Camera applications data?

Menu > Settings > Apps > Camera > Clear Data

Let us know how you get on.

[AliMuradov]

Hi.thanks for the answer it's all fixed now thank you

[Jake-SonyXperia]

Fantastic, glad I could help with this