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Xperia M2 Aqua black screen

SOLVED
RebornX10
Visitor

Xperia M2 Aqua black screen

Hi so i got a big problem on my M2 Aqua: after the Lollipop update release, i've tried to update it with the PCC but just before installing the new OS on my device, it (my phone) suddently turned off (the step where it's ask to have more than 80% of battery remaining for the update) and no way to turn it on back so i've tried a "Fast boot" (power+volume up button) and it did nothing, just a little vibration and the Sony logo, and then BLACK SCREEN (and the Red LED) , it's stuck and i cannot do anything, so i've unplugged it from my computer and since this i just have a black screen and (when plugged) a red LED.

I've tried to discharge, to charge it, to remove the sim and the SD but nothing to do...

Please HELP me Worried_Face

(Sorry for my bad english)

Sam

EDIT 1: the PCC cannot connect to my phone anymore

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1 ACCEPTED SOLUTION

Accepted Solutions
Samuel1
Hero

Alright, in that case I'd recommend that you contact the store where you bought the phone as they should be able to help you send in the phone to a service center. 

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7 REPLIES 7
Samuel1
Hero

I'm sorry to hear that.
I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.

RebornX10
Visitor

http://prntscr.com/8p2jvn

I can't even put my country Slightly_frowning_Face

Samuel1
Hero

Which country are you in?

RebornX10
Visitor

Mauritius

Samuel1
Hero

Alright, in that case I'd recommend that you contact the store where you bought the phone as they should be able to help you send in the phone to a service center. 

Tags (1)
RebornX10
Visitor

thank you Slightly_smiling_Face

Samuel1
Hero

Any time! I hope everything works out for you.