Xperia m4 aqua doesn't work - switch on problem

[rafalc1]

Few days ago, one day after last update , I have noticed switching on issue.

When I switch on phone, black screen wit Xperia logo displays and flashing slowly. 

Hard reset and 120 sec reset procedure -no positive results.

I tried PC companion - repair procedure done without problems, but when I 'm trying switch on phone - result still the same-black screen with logo appears.

I need help -any other procedure to do? or repair in service will be solution?

BR

Rafal

[Christofer · Accepted solution]

Hi @rafalc,

I'm sorry to hear this.

If the software repair didn't help then it do seem that your phone is in need of service. I suggest that you contact your Local support team for information on how you can proceed for here.

[rafalc1]

Hi,

Thnak you for fast answer.

BR

Rafal

[Christofer]

You're welcome!

[yagnesh]

I am writing this to bring to your notice the difficulty which I am facing. Before a month I purchased an new Sony Xperia M4 Aqua and it woked fine for few days and suddenly the phone went completely blank one morning, so I tried talking to one of Sony's customer care representative and she help me repair my phone with the help of PC Companion. Again after a day same thing occurred and so when I called for help one guy asked me to send the phone to Sony repair facility and I was provided with an RMA number. Shipment details were mailed to me after 2-3 days of follow up. As soon as I received shipment details I shipped my phone and it was received and signed by someone from Sony on March 22, 2016. But till today I have not received any information about the status of my phone even after multiple call to the support number provided on the website everyone says something different except one this that sony has received your phone and it is at repair facility. I don't even know the status of the phone whether it will be repaired or I will be getting an replacement. 

Can you please look into the matter and help me getting this problem resolved. And I don't know why every person is giving me some different answers. I am seriously worried about my phone as it was a brand new phone which I purchased a month ago.

[Christofer]

Hi @yagnesh,

I'm sorry to hear that. Cases like this are handled on a local level though, so I can only recommend that you continue this through your local support team.