Cannot disable e-pop up banner

profile.country.GB.title
Brewsu
Explorer

Cannot disable e-pop up banner

Hi, just wondering if you can help me with this deeply frustrating issue . Model of my tv is KDL-43WG663.

I’ve tried everything! I hate this tv and have only had it 1 day. 

please help a frustrated person.

thanks 

6 REPLIES 6
profile.country.GB.title
LightFoot
Specialist


@Brewsu wrote:

only had it 1 day. 


Hi @Brewsu 

 

Where did you get a 5 year old model TV only 1 day ago?

 

The Info Banner pops up whenever the audio format changes. Look for Info Banner in the settings. The chances are you will not find it on such an old TV.

 

A work a round, but lowers your audio enjoyment, is to change the input audio format to PCM or Normal so no change of audio format is detected. 

profile.country.GB.title
Brewsu
Explorer

Hi, I bought it from an online store … new, not used but an older model. Maybe a store demo? 
thanks for your help, I’ll try this 

profile.country.GB.title
Brewsu
Explorer

It’s not the info banner but just an advert? 

profile.country.GB.title
LightFoot
Specialist

Hi @Brewsu 

 

Can you upload an image of this advert?

 

I would make sure that the TV is running the latest software.

https://www.sony.co.uk/electronics/support/lcd-tvs-w61xg_wg66x_w66xg-series/kdl-43wg663/software/002...

profile.country.GB.title
LightFoot
Specialist

Hi @Brewsu 

 

So the suspicion is, it is in Shop mode? The solution is probably shown on that 12 year old thread, that you posted on. Factory reset and choose Home.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-43wg663/articles/00050...

profile.country.GB.title
Brewsu
Explorer

Thanks for replying … I’ve sorted it! It was in shop mode … I did a factory reset 🙌