Connection Problem

[telbert76]

I have a Virgin media modem with an ethernet cable that plugs into my pc and provides me with internet.

I unplug this and put it into the back of my Bravia 32ex703.

I had internet tv for one day not including BBC iplayer. (said i need to turn software update to auto - which it was)

The next day and up till now it won't work, nothing. Network failure.

I plug the ethernet cable back in to my pc and there's no problem there.

What's going on? How do I fix it?

Please help. :smileygrin:

[richardlower]

I have the Bravia 32EX603 and have exactly the same problem.

It says cable connected and shows isp address etc but will not connect.

Hope someone can help

[philjimi]

I have same problem with my 32EX703.

all connections are showing good but will not refresh internet content

[markalroberts]

Same problem for me!

Sony????!?? Can you help ?

[Catmambo]

Have you tried doing a Factory reset on the TV - sometimes post firmware update, this is needed to jolt everything back into action.

Thanks

[richardlower]

I have tried the factory reset all to no avail unfortunately.

Thanks 

[Bungle001]

Hi,

I am having the same problem with my KDL-52HX903. It worked fine for  a month. I needed to move the router

so disconected the lead from the tv. When I reconected it would not get onto the internet and has been stuck, even after a factory reset.

Not impressed.

Bungle

[richardlower]

It would appear that no-one here can cure this problem,

So come on Sony, don't you read these posts?

Are you happy that so many people are having this problem?

I bought this Sony product because i was under the impression that they were the best. How wrong am I?

Sony, where are you?

Hello, is there anyone there?

[Catmambo · Accepted solution]

Some steps to try - assuming you have the latest firmware.

• Run a full reset on the TV.
• Run the network setup wizard again in the network settings - does the device report it can access the web ok?
• Then try refreshing internet content.

If this doesn't work, then call your local service centre and see if they can pop over and take a look at it.

Thanks

[richardlower]

Have done this three times now and still nothing.

How do I finf a service centre?