How to disable e-POP banner?

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ydnadFOL
Visitor

How to disable e-POP banner?

Hi,

I have a problem with my TV, I can't disable a banner, which I think is called e-POP, it diplays at the top and bottom of my screen at regular intervals. I try to disable it using the options menu when it is displaying, but this doesn't work. I would be grateful for any feedback.

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1 ACCEPTED SOLUTION

Accepted Solutions
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Thalamus.
Champion

Hi   ydnadFOL,

welcome to Questions & Answers..:smileyhappy:

Sounds like your bravia may be in Shop mode..

Try resetting back to factory settings, you don't say which model you have but hopfully the follwing guide should be close..

Press the HOME button the scroll left or right to select Settings..

Select System Settings then press the button..

Select General Set-up  then press the button..

Select Factory Settings then press the button..

Select Yes then select Yes again..
After completing the above hopfully the initial set-up screen should be displayed..

Make sure you select Home mode during the set-up procedure..:smileywink:

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7 REPLIES 7
profile.country.GB.title
Thalamus.
Champion

Hi   ydnadFOL,

welcome to Questions & Answers..:smileyhappy:

Sounds like your bravia may be in Shop mode..

Try resetting back to factory settings, you don't say which model you have but hopfully the follwing guide should be close..

Press the HOME button the scroll left or right to select Settings..

Select System Settings then press the button..

Select General Set-up  then press the button..

Select Factory Settings then press the button..

Select Yes then select Yes again..
After completing the above hopfully the initial set-up screen should be displayed..

Make sure you select Home mode during the set-up procedure..:smileywink:

profile.country.en_GB.title
ydnadFOL
Visitor

Thanks Thalamus, it worked - sorry this reply is so late.

profile.country.GB.title
Thalamus.
Champion

Excellent, thanks for letting us know that the solution helped..:smileyhappy:

this problem comes again within some mintues what should i do ?

Anonymous
Not applicable

HI @vishal7758

 

Did you take the advice from above and Factory Reset the TV?  If you do, ensure that you choose HOME mode and not SHOP mode or something like that.

 

Cheers

profile.country.GB.title
Brewsu
Explorer

Hi, just wondering if you can help me with the same issue. Model of my tv is KDL-43WG663.

I’ve tried everything! I hate this tv and have only had it 1 day 🙈

please help a frustrated person 

profile.country.GB.title
LightFoot
Specialist

Hi @Brewsu 

 

Have you tried the solution given?