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Several members seem to have problems with their CD/DVD drives at the moment. As far as I know, there is no magic solution but you could try some or all of the following: -
1. See if there is an updated driver or updated firmware for your drive at Vaio-Link. Some Sony drives are re-badged from other manufacturers and you may have to search for updated downloads. For example, if you have a Sony DW-D56A drive, you can get a firmware download from HERE (Use PFS2). Many other drives are also supported on this site.
2. Use System Restore to return your Vaio to the configuration when it was last working normally.
Start -> All Programs -> Accessories -> System Tools -> System Restore - choose a restore date before you had the problem.
3. Look in Device Manager to see if there are any errors against your DVD/CD-ROM drive.
Start -> Right-Click My Computer -> Properties -> Hardware -> Device Manager - expand DVD/CD-ROM Drives and check the status. If there is an Error Code or a yellow triangle with a ! or ? come back here with the number and we may be able to help.
4. If there is no error and the drive is reported as working normally, try Uninstalling the drive by right-clicking on it in Device Manager and choosing Uninstall. Re-booting your Vaio will reinstall the drivers.
5. Try some different software to read/write your discs and see if that works. Also try a different brand of discs - Sony, TDK and Verbatim seem favourites.
6. Try a liquid lens cleaner on the lens and polish with a microfibre cloth ? this can sometimes help.
7. If your drive works with either CDs or DVDs only make sure the ribbon cable is not preventing the reader head from moving freely - check that the laser head in the drive can move freely for the whole range of its travel. The disc information is held on the outside tracks for DVDs and the inner tracks for CDs.
8. Last resort is to perform a full C:\ Drive System Recovery from your Recovery Discs. Make sure you back up all your Data as the contents of C:\ will be lost and your Vaio returned to the factory configuration.
If none of these work, you may have a hardware problem and you need to contact Vaio-Link. There is no point contacting them until you have carried out a Drive C:\ Recovery as this is the first thing they will ask you to do.
Hi Cem,
Do a full system restore again, once completed try write and read CD's before installing any updates..
If your CD/DVD drive does not work after a system restore it could indicate a hardware problem..
the funy thing is it can still read commercial cds like my webcam driver cd.
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Hi hapelu,
Yes - Error Code 19 can nve fixed by the Upperfilters/Lowerfilters Registry Edit.
The Registry is the same in Vista and you need to edit the same keys as for XP.
The following involves changes to the registry and I recommend that you either make a backup of your registry or set a System Restore Point.
Then:
1.Click Start -> Type: REGEDIT into the 'Search' Box.
2. Navigate to –
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
click on this and locate UpperFilters in the right-hand window, (if it exists) right click on this and select Delete and then OK.
3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.
4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.
After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software if it doesn't work – but not usually.
Hi, thanks for your quick reply, but the procedure didnot help.
During driver installation appears: installation of preinstalled drivers - failed > Installation failed - Contact your manufacturer
Maybe the hardware doesn't work?
Several members seem to have problems with their CD/DVD drives at the moment. As far as I know, there is no magic solution but you could try some or all of the following: -That's very helpful. Many thanks!
1. See if there is an updated driver or updated firmware for your drive at Vaio-Link. Some Sony drives are re-badged from other manufacturers and you may have to search for updated downloads. For example, if you have a Sony DW-D56A drive, you can get a firmware download from HERE (Use PFS2). Many other drives are also supported on this site.
2. Use System Restore to return your Vaio to the configuration when it was last working normally.
Start -> All Programs -> Accessories -> System Tools -> System Restore - choose a restore date before you had the problem.
3. Look in Device Manager to see if there are any errors against your DVD/CD-ROM drive.
Start -> Right-Click My Computer -> Properties -> Hardware -> Device Manager - expand DVD/CD-ROM Drives and check the status. If there is an Error Code or a yellow triangle with a ! or ? come back here with the number and we may be able to help.
4. If there is no error and the drive is reported as working normally, try Uninstalling the drive by right-clicking on it in Device Manager and choosing Uninstall. Re-booting your Vaio will reinstall the drivers.
5. Try some different software to read/write your discs and see if that works. Also try a different brand of discs - Sony, TDK and Verbatim seem favourites.
6. Try a liquid lens cleaner on the lens and polish with a microfibre cloth ? this can sometimes help.
7. If your drive works with either CDs or DVDs only make sure the ribbon cable is not preventing the reader head from moving freely - check that the laser head in the drive can move freely for the whole range of its travel. The disc information is held on the outside tracks for DVDs and the inner tracks for CDs.
8. Last resort is to perform a full C:\ Drive System Recovery from your Recovery Discs. Make sure you back up all your Data as the contents of C:\ will be lost and your Vaio returned to the factory configuration.
If none of these work, you may have a hardware problem and you need to contact Vaio-Link. There is no point contacting them until you have carried out a Drive C:\ Recovery as this is the first thing they will ask you to do.
Thanks, but that was what I tried before. Wanted to avoid a recovery procedure, didn't work. Thank you all for your help!
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Hi jontymain,
For Code 37 follow the same instructions as for the Code 19 (4 posts back)
Hi walms - I think you are in luck!!!
A small Registry edit will fix your problem. Be careful and don't change anything else while you are in the Registry.
1.Click Start > Run and type REGEDIT and hit enter.
2. Navigate to –
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and highlight it. Then locate UpperFilters in the right hand window, (if it exists) right click on this and select Delete and then OK.
3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.
4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.
After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software – but not necessarily.
Welcome to Club Vaio and Good Luck !
You my son are currently my hero. This worked perfectly on my AR31S after Freecom's WinTV messed it all up. I thought I was looking at a full recovery for sure.
Thank you Blencogo :smileyblush:
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Hi Starbug and welcome to Club Vaio.
If you have a DVR-K17 drive then there are no available firmware upgrades either from Sony/Pioneer/Third Party Sites like The Firmware Page.
Are you having problems? I think burn speed can be an issue unless you use Sony or Verbatim Discs.
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